Medical Administrative Assistant II (CAPS)

Medical Administrative Assistant II (CAPS) Posting Number req26077 Department Campus Health and Wellness Department Website Link Campus Health Location Tucson Campus Address Tucson, AZ USA Position Highlights The University of Arizona, Campus Health Service (CHS) seeks a qualified candidate for the position of Medical Administrative Assistant II. This position demands high levels of judgement and discretion, comfort and sensitivity to a wide array of cultural and individual differences and lifestyles. The position requires consistent attendance, the ability to multitask despite frequent interruptions, an ability to remain calm under pressure, and a helpful demeanor; both in person and over the phone. In addition to reception and phone duties, frequent interface with computer systems is necessary. It involves a combination of clerical duties and basic medical intake procedures, interfacing with students (patients), parents, medical staff, pharmacies and other counseling and medical providers.

The CHS was the first fully accredited college health service in the nation and in the Princeton Review; the CHS has been ranked in the top 4% for Best Health Services for the past twelve years. The CHS is committed to positioning itself as an exceptional student health center by fostering an environment that encourages, supports, and celebrates all of our employees and the community we serve. It is a sundry organization of over 150 employees who are committed to improving the health and safety of college students. For more information on the CHS, please go to https://www.health.arizona.edu.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Provide reliable, attentive and professional support for a multi-disciplinary mental health staff.
• Schedule appointments for counseling and psychiatry staff, both by phone and in person, utilizing an electronic scheduling system with multiple coding elements.
• Receive and relay messages accurately from callers, providers, and phone message lines.
• Assist students and other service users by answering questions and/or providing information based on a thorough knowledge of departmental policies and procedures.
• Enter and retrieve relevant patient information, utilizing the electronic medical record; ensure accurate billing & daily deposits using a variety of accounts.
• Confirm insurance coverage and enter coverage details into the electronic medical record system.
• Take accurate minutes at CAPS; type and disseminate these electronically, in a coherent and timely manner.
• Work cooperatively as a team to ensure consistent coverage at the CAPS front desk in multiple locations.
• Attend relevant meetings, as indicated.
• Scan information into the medical record.
• Assist with the monitoring and ordering of office supplies.
• Additional duties as assigned. 

Knowledge, Skills and Abilities

• Ability to navigate and be sensitive to a wide range of personal experiences, perspectives, and issues.
• Exceptional face to face, telephonic and online communication skills.
• Ability to remain calm under pressure, exude a helpful demeanor; and display a professional customer service orientation.
• Ability to work collaboratively and effectively as a member of a team.
• Comfort and familiarity with operating a Windows based computer and multi-line telephone system; an ability to utilize an electronic scheduling system.
• Proficient in Microsoft programs, including Word, Excel and Power Point.
• Knowledge of basic record keeping, standard office procedures and skill operating current office equipment.
• Ability to multi-task and manage information from multiple sources.
• Ongoing First Aid and CPR Certification.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or