Patient Service Specialist - Pulmonary Disease

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist - Pulmonary Disease

                        

Location

Weston

                    

Facility

Florida Weston Hospital

                     

Department

Pulmonary Disease-Weston Hospital

                      

Job Code

000667

                     

Shift

Days

                       

Schedule

8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic Florida’s Weston Family Health Center and become a part of one of the most respected healthcare organizations in the world. Weston Family Health Center provides the communities in and around Weston with top-quality preventative health care, management of chronic conditions, and more.  

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.  

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.   

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.   

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.   

• Enter and maintain confidential patient information.   

• Recruit, enroll and educate patients on MyChart and Appointment Pass.   

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

• OR an Associate’s Degree and one year of experience

• OR a Bachelor’s Degree   

• Ability to perform basic math sufficient to process insurance co-pays 

• Working knowledge of PC window applications 

Preferred qualifications for the ideal future caregiver include:   

• Knowledge of medical terminology 

• Computer keyboard skills

• Previous medical office experience

• Customer service experience in a medical setting

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

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