Executive Director, Customer Success & GTM – Data, Analytics & AI Product Portfolio

Join us at the forefront of innovation, where your leadership will shape the future of Data, Analytics, and AI. As Executive Director, you will drive transformative change and champion generative AI opportunities. Your impact will be felt across the organization, empowering teams and clients to unlock new value. This is your chance to lead a high-performing team and influence how our products are recognized and adopted. Be part of a dynamic environment that values collaboration, growth, and client-centricity.

As an Executive Director in the Data, Analytics, and AI team, you lead the customer success function, driving strategic change and go-to-market execution. You champion a client-centric mindset, ensuring our product capabilities are recognized, adopted, and leveraged by stakeholders. You collaborate across product, technology, and business communities to maximize awareness and engagement. Together, we unlock the full potential of our GenAI-driven products and foster sustained growth and innovation.

 

Job responsibilities

• Lead and inspire a high-performing customer success team
• Develop frameworks for proactive client engagement and feedback
• Design and implement change management strategies for product adoption
• Partner with product, technology, and business leaders to drive seamless transitions
• Develop and execute go-to-market plans for Data, Analytics, and AI products
• Lead cross-functional initiatives to increase product awareness and adoption
• Advocate for the voice of the client in product development
• Establish and track metrics for client satisfaction and business outcomes
• Position the organization as a leader in generative AI
• Collaborate with marketing, sales, and product teams on targeted campaigns
• Build strong relationships with stakeholders across business units

 

Required qualifications, capabilities, and skills

• 12 years of experience in customer success, change management, or go-to-market roles within technology, data, or AI-driven organizations
• Proven track record in leading large-scale transformation and adoption initiatives
• Deep understanding of data, analytics, and AI product landscapes, including generative AI
• Exceptional communication, leadership, and stakeholder management skills
• Strategic thinker with a client-centric mindset and strong execution capabilities
• Experience working in matrixed, global organizations

 

Preferred qualifications, capabilities, and skills

• Experience developing and executing go-to-market strategies for AI products
• Expertise in building and leading customer success teams in technology environments
• Strong background in change management for digital transformation
• Ability to drive cross-functional collaboration and alignment
• Familiarity with client engagement frameworks and feedback mechanisms
• Knowledge of metrics and KPIs for tracking adoption and business outcomes
• Experience facilitating forums, workshops, and communications for stakeholder engagement

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage