Case Management Assistant - 40 hours per week day

Site: North Shore Medical Center, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Great opportunity to join an experienced team supporting transitioning planning for medical/surgical inpatients.

Role requires ability to work independently and ability to prioritize tasks. This position is not remote and involves meeting and interviewing patients in an acute care setting

Work closely with members of the care team - interact with patients -good communication skills and ability to use computer are key

Supports the Case Manager in coordinating, negotiating, procuring and managing resources to support the care of complex patients, in facilitating achievement of quality care and patient cost outcomes. Works collaboratively with interdisciplinary staff internal and external to the organization to ensure efficient utilization of health care resources including, but not limited to, acute, intermediate and chronic care services, specialty programs and services, utilization of healthcare personnel and material resources. Participates in quality improvement and evaluation processes related to the management of patient care.

 

Qualifications

Provides essential support to the Mission of Salem Hospital and goals for high quality care that is efficient, effective and results in a high rate of customer satisfaction.  Supports compliance with applicable criteria, guidelines and regulatory requirements for patient management.  Works with Case Manager to manage available resources to facilitate optimal outcomes for the well being of targeted patient groups.  Assists Case Manager in implementing a comprehensive  and effective framework for case management designed to promote and support wellness among service users and maximize reimbursement for the Medical Center.  Salem Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Qualifications

To perform this job successfully, be able to demonstrate knowledge and skills necessary to assist the CM coordinate resource utilization within the continuum of care that is appropriate to the age and needs of the patients served by the program.  Mature professional with high level of personal energy and professional motivation.  Knowledge of payer requirements, vendor services and the systems and processes related to obtaining those services.  A commitment to cost-effective patient care and patient education is essential, as is the ability to work independently within a team-oriented, structured environment.  Excellent interpersonal and communication skills. Computer literate, ability to quickly gain competency in various hospital software applications. Ability to operate telephone equipment,  fax machine, copy machine and calculator. Requires the ability to simultaneously track and coordinate multiple details.  Ability to discern important details and facts from fast-paced conversation and available documentation.  Ability to consult with others.  Good critical thinking skills; creative, organized approach to all work tasks.  

One or more years experience in a service/healthcare industry environment is required.