Customer Service Representative

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Closing Date:

Type of Position:

Clerical

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Admissions

Department's Website:

Summary of Job Duties:

The Customer Service Representative will be responsible for interacting with prospective students and their families, providing exceptional customer service via phone and email, and other assignments as designated. This position is governed by state and federal laws, as well as, agency/institution policy.

Qualifications:

Required Education and/or Experience:

• The formal education is equivalent to a high school diploma or GED;
• Two (2) years of experience in customer service, admissions/recruitment, or related field.

OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS.

Job Duties and Responsibilities:

• Answer incoming calls and forward to the appropriate staff member if necessary and/or document all messages;
• Assist students with admission, onboarding, and next steps questions via phone and email;
• Assist with customer service departmental goals by supporting other employees and/or student workers when needed;
• Provide logistical support for event planning, implementation, and assessment when needed;
• Complete project tasks lists in a timely and precise manner;
• Process incoming and outgoing mail;
• Assist with data entry, imaging, and electronic filing utilizing proprietary databases;
• Pick up/deliver documents to UA Little Rock personnel on campus as needed;
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge and experience with office administration and reception;
• Knowledge and experience with databases, spreadsheets, and word processing;
• Ability to develop, interpret, and apply policies and procedures;
• Ability to communicate both orally and in writing;
• Ability to use customer service initiatives to clients and campus community;
• Independent worker and a team player;
• Excellent organizational skills;
• Ability to work a flexible schedule which may include some nights and weekends;

Additional Information:

Salary Information:

$30,773.00

Required Documents to Apply: