Senior Endpoint Engineer (VA ESOM)

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Kentro is hiring an experienced Senior Endpoint Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.

The Senior Endpoint Engineer provides technical leadership and operational oversight for enterprise desktop and endpoint services, supporting a large-scale, nationally distributed environment with over 650,000 endpoints. This role is responsible for defining endpoint standards, managing the full lifecycle of enterprise applications and operating system baselines, and ensuring reliability, security, and compliance across all supported platforms. The position serves as a Tier 4 escalation point, a technical authority for endpoint engineering, and a key contributor to enterprise modernization initiatives.

Location: Onsite Albany, NY

Key Responsibilities: 

• Ensure system compliance, resilience, and uptime Develop, implement, and maintain endpoint standards for the United States Department of Veterans Affairs (VA) enterprise network, supporting more than 650,000 endpoints nationwide that includes desktops, laptops, and cloud infrastructure.
• Configure, deploy, and maintain operating systems using SCCM . Testing and validating Windows patches and updates across all 37 DDE-maintained enterprise baselines as well as BIOS and driver updates for all enterprise standardized hardware models.
• Configure Azure tenant administration, Intune policy and configuration management, Identity and Access Management (Entra ID), Microsoft 365, and Azure Virtual Desktop
• Oversee the full lifecycle of enterprise COTS and custom business applications, including software intake review, packaging, testing, deployment, monitoring, and ongoing sustainment.
• Perform quality analysis and quality control activities for VA OIT initiatives impacting VA endpoint devices.
• Respond to Tier 4 IT support tickets, resolving complex technical issues in an effective and timely manner.
• Develop and maintain system documentation to support operational processes and troubleshooting activities.
• Collaborate with external vendors during software development and integration phases to ensure successful deployment and compatibility within the VA environment.
• Evaluate emerging and future technology solutions and provide recommendations regarding feasibility, resource requirements, budget, and implementation timelines for inclusion in strategic plans.
• Identify opportunities for automation and develop scripts using Python, PowerShell, and Bash to improve operational efficiency. Identifying opportunities using modern automation method of Infrastructure as Code (IaC) and configuration management tools like Ansible for drift detection and correction using version control like GitHub to manage the scripts and resources. 
• Perform security auditing in accordance with government compliance requirements, identifying and remediating vulnerabilities within the enterprise environment. Hardening configuration implementing industry-standard benchmarks from CIS or NIST.
• Configure and administer Cisco-based WAN and LAN networking components.
• Configure and maintain lab and test environments that mirror production systems to support comprehensive testing and validation.
• Manage lab hardware inventory, including hardware refreshes, decommissioning, intake, and configuration of new hardware models.
• Train and mentor new and junior staff members, supporting knowledge transfer and skills development.
• Coordinate with contracting staff to support training and integration within the agency environment.
• Participate in agency-wide Office of Information Technology (OIT) initiatives, including new technology integrations, national rollo