Sr Manager, Product Management

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach & Kate Spade New York – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

About the Role

Are you a customer-obsessed, analytical, and hands-on product manager who thrives at the intersection of data, design, and technology? Do you love creating seamless digital experiences that delight customers leading to conversion? If so, this role is for you.

At Tapestry, our vision is to deliver the most engaging and inspirational shopping experience in luxury fashion. As Sr. Manager, Product Management – Checkout Experience, you’ll own the cart, checkout, and post-purchase journeys across our global, multi-brand digital ecosystem. You’ll drive measurable impact on checkout completion rate, customer satisfaction, and repeat engagement — blending AI-driven insights, experimentation, and collaboration to make it happen.

This is a senior, high-visibility role with potential for people management and strong cross-functional influence across digital, technology, creative, and business teams.

What You’ll Do

• Champion customer empathy and data-informed thinking — combining analytics, A/B testing, and customer feedback to identify friction points and create solutions that convert.
• Define and execute a product vision and roadmap that enhances customer experience and improves key KPIs (checkout completion, NPS, conversion).
• Own the end-to-end purchase and post purchase experience — from bag/cart and checkout through post-purchase — for all Tapestry brands globally.
• Leverage AI in decision making through actions such as creating product prototypes, solution identification, synthesize customer insights, identify trends, accelerate decision-making, and more.
• Launch, iterate and optimize compelling experience that delight the customer. Collaborate cross-functionally with engineering, digital, design, marketing, customer experience, and regional teams to bring ideas to life.
• Influence senior leadership by clearly articulating product vision, strategy, and impact.
• Continuously measure and optimize performance, leveraging AI-driven analytics and automation to enhance both product outcomes and team productivity.
• Maintain clear product documentation, including PRDs, user stories, logic flows, and feature backlogs.
• Translate insights into action by developing business cases, ROI models, and hypotheses for experimentation.
• Mentor and develop team, fostering a culture of innovation, accountability, and speed.

What You’ll Bring

• Hands-on builder mentality — comfortable toggling between strategy and execution.
• Proven track record of operating effectively in ambiguous, fast-paced, and global environments.
• Passion for crafting digital products that not only function flawlessly but feel premium and intuitive to the customer.
• Strong analytical mindset, with comfort in using data, AI tools, and experimentation to drive decisions.
• Exceptional communication and leadership skills, with the ability to align cross-functional teams and influence at all levels.
• Demonstrated ability to manage, coach, and inspire direct reports.
• Expertise in checkout, payments, or conversion optimization within eCommerce or digital retail.
• 7+ years of experience