Sr. Systems Engineer - Backup Administration

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

This Senior Systems Engineering position (Backup emphasis) is within the Storage Infrastructure Reliability Engineering Team and falls under Global Systems Support. This position will support, certify, and document backup infrastructure, as well as serve as a Level 2 escalation point for existing infrastructure. This position expected to interact with Systems, Database, Engineering, Asset Management, Product Development, Operations, Audit and Risk, and various groups within Technology. This role must have strong communication and analytical skills.

Essential Functions:

• Demonstrate a high level of technical expertise to support complex Backup devices, including SAN, NAS and Backup solutions across all tiers, under minimal supervision.

• Responsible for complex provisioning, advanced maintenance, data replication, disaster recovery, data migration and documentation for our Open Systems Storage and Backup environments.

• Operate in complex, highly-secure, highly-available, operations-centric datacenter environments and interact with other technology domain experts as required, to build and maintain the Backups solutions in those datacenter environments.

• Responsible for mentoring junior team members, developing ITIL procedures and best practices standards.

• Work with other Disciplines to develop Infrastructure Building Blocks based Reference Architectures and standards that can be offered as services to our customers.

• Assist in change management processes.

• Improve the efficiency and help standardize current processes.

• Respond to and resolve incident and problem tickets.

• Document and thoroughly understand the application architecture, system configuration across platforms and interface with various systems and use this knowledge effectively to resolve issues.

• Work closely with customer support team to communicate the root cause of the outage, duration and recommendations or steps to resolve issues.

• Participate in Service Improvement Meetings after an application outage.

• Respond to general inquiries.

• Document the incident in the tracking tool.

• Vendor contact for routine, documented incidents as well as operational problems.

• Provide assistance as required in analyzing the trends and suggesting long-term and short-term improvements.

• Resolve incidents and problems in accordance within defined guidelines and meet operational level agreements.

• Implement change requests and meet project deliverables within defined guidelines.

• Achieve and understand Service Level commitments for all open systems platform.

Position will require shift based work hours.  Including, but not limited to, weekend and after hour shifts

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) in Computer Science/Engineering or related field is preferred
• Five or more years of solid experience working in Backup/Storage Administration
• Experience working in large, complex, enterprise datacenter environments
• Hands-on experience with Veritas NetBackup and/or Dell/EMC Data Domain backup technologies
• Ex