Program Manager - Deployment Coordinator

Job Overview:

We are seeking a highly skilled Program Manager – Deployment Coordinator to lead the nationwide rollout of a large-scale practice management platform across a major U.S. veterinary healthcare network. This role is pivotal in ensuring a seamless, efficient, and scalable deployment across hundreds of locations. The Deployment Coordinator will collaborate with cross-functional teams to plan, coordinate, and execute deployment activities that minimize disruptions and enhance the overall user experience.

Key Responsibilities:

• Deployment Planning: Develop and manage comprehensive deployment plans for thousands of locations nationwide, including scope, timelines, resources, and risk mitigation strategies.
• Cross-Functional Coordination: Work closely with Program Management, Product Management, Software Development, IT Infrastructure, Training, and Support teams to ensure alignment and successful execution of deployment activities.
• Testing Oversight: Ensure all required testing is completed during deployment to guarantee application stability and performance.
• Troubleshooting & Issue Resolution: Track and resolve issues that arise during deployment, ensuring minimal impact on operations.
• Risk Management: Identify potential risks and obstacles, implement mitigation strategies, and develop contingency plans to minimize downtime.
• Compliance Assurance: Ensure adherence to security, privacy, and compliance standards throughout the deployment process.
• Other Duties: Perform additional tasks as assigned to support successful rollout.

Requirements

Education:

• Bachelor’s degree in Business, Information Technology, Project Management, or related field (or equivalent experience).

Experience:

• 7+ years of experience in program or project management, with a focus on large-scale technology deployments.
• Proven track record of coordinating multi-site rollouts in healthcare, retail, or similar industries.
• Experience managing cross-functional teams and complex timelines.

Skills & Competencies:

• Strong organizational and planning skills with attention to detail.
• Excellent communication and stakeholder management abilities.
• Proficiency in project management tools and methodologies (Agile, Waterfall).
• Ability to manage risk and troubleshoot complex issues under tight timelines.
• Familiarity with compliance standards related to data security and privacy.

Preferred Certifications:

• PMP, Agile, or equivalent project management certification.

Additional Details:

• Work Environment: Remote with occasional travel to deployment sites.