Field Site Supervisor

Title: Field Site Supervisor

Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary:

The Site Supervisor is responsible for supervising assigned employees within a designated region and/or field offices for the contract assigned. The Site Supervisor is a strategic position that assists in oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program. In addition, this position is responsible for ensuring established workflows, policies, procedures and protocols, and fiscal accountability are performed in their office.

Essential Functions and Responsibilities:

• Enforce program changes as specified by the Program Manager and Deputy Program Manager and disseminate guidance to personnel.

• Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations.

• Implement, monitor, and ensure the effectiveness of the company’s quality control plan and training programs. Escalates concerns and suggests improvement to the Site Manager.

• Report any operational, compliance, and/or field wellness checks issues to Site Manager and Deputy Program Manager.

• Frequently and consistently interact with assigned Field Specialists throughout the shift to gauge assistance, address questions, and/or resolve any concerns, etc.

• Conduct in person spot checks during field site wellness events to verify contract compliance, including review of documentation for completeness and accuracy.

• Support field safety and wellness operations by ensuring Field Specialists follow established protocols, procedures, and safety standards.

• Conduct operational inspections of program activities, office, equipment, etc.

• Manages and reviews all schedules on a weekly basis and ensures staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands. Ensures changes made to the schedule are communicated and updated in the company schedule system in a timely manner.

• Provides coaching, mentoring and corrective action; escalates when needed to the Site Manager.

• Provides input on future staffing needs with the Site Manager and the Program Manager and Deputy Program Manager.

• Identifies inappropriate employee behavior and/or performance issues in collaboration with Site Managers and address through corrective and or disciplinary action.

• Manages and communicates with on-site teams, consisting of Administrative Assistants and Field Specialists.

• Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifying and updating information in the company database system.

• Ensures that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards as necessary.

• Ensures compliance with the company’s policies and procedures and ensures changes are communicated to the team as necessary.

• Reviews employee training status and certifications, if applicable, to stay current and meet all contractual requirements on a monthly or as needed basis.

• Assists Site Manager in conducting orientation and on-the-job training for Administrative Assistants and Field Specialists with regular check-ins to ensure all direct reports are on-boarded correctly.

• Assists in ensuring the proper utilization of all staff to include limiting overtime hours for all staff.

• Provides updated reports pertaining to on-site operations as needed

• Identify trends and deficiencies in documentation quality, timeliness, and data integrity, and escalate recommendatio