Field Service Representative

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description

Solar Turbines Inc: Mabank Gas Compressor Field Team

Join a dynamic team with growth opportunities. The gas compressor field service team in Mabank maintenances, overhauls and restages Solar’s centrifugal gas compressors at customer sites, worldwide. With a total population of more than 5,000 gas compressor installations, we are uniquely positioned to offer these top-quality services to our customers. Solar Turbines Incorporated, headquartered in San Diego, California, is a wholly owned subsidiary of Caterpillar Inc. Solar manufactures the world’s most widely used family of mid-sized industrial gas turbines, ranging from 1 to 23 megawatts. Solar is a leading provider of energy solutions, featuring an extensive line of gas turbine-powered compressor sets, mechanical drive packages, and generator sets. Solar’s foundation is our people. We value individual contributions and emphasize safety in all aspects of our business. Solar Turbines is comprised of a dedicated and multi-talented workforce of more than 9,000 employees with decades of experience working as a global team. 

When you join the Mabank Solar Turbines team, you become a part of the family. 
 

Overview:

Travel to customer facilities both domestically & internationally to perform maintenance & repairs to Solar’s natural gas compressor product line. Perform necessary job functions to facilitate the needs of the gas compressor field service business unit.

Principal Accountabilities:

Understand and comply with Solar and customer HSSE (Safety) policies and procedures.

Booking travel, transportation, & accommodations using the BCD travel app.

Maintain a corporate credit card account.

Complete site reports & expense reports.

Domestic & International travel when required to customer sites. (may include weekends & holidays)

Professionally represent yourself & Solar, ensuring that customer expectations are met or exceeded. 

Ensure safe site practices and involvement in equipment LOTO.

Utilize special tooling specific to Solar’s gas compressor fleet.
Active participation in Solar's INI process.

Job Description:

Travel when required to customer sites and complete compressor repair activities. Examples of typical repair activities are as shown below:

- Wet-Seal capsule exchanges.

- Dry gas seal & separation seal replacements.

- Thrust & journal bearing exchanges.

- Module extractions & installations.

Candidates must be able to proactively recognize electrical/mechanical abnormalities, as well as potential safety issues, and take approved & appropriate preventive action. Provide verbal & written reports to the customer or relevant manager, related to projects or daily work. Ensure communication & reporting is clear, concise & effective. Remain well-informed of pending work and personnel required to complete projects. Utilize sound judgment when analyzing problems. Solve problems with little or no supervision in a timely and cost-effective manner. The compressor field repair specialist will maintain an offshore medical & survival certificate and any other required training certifications. Ensure compliance with customer work permit systems. Participates by attending general safety and toolbox safety meetings and completing all required safety training including CLMS training.  Safe operation of hand, pneumatic, and battery powered tools in customer environments. Measuring critical dimensions using micrometers, calipers, depth mics, etc.

The chosen candidate is expected to:

Capable of reading BOM, assembly planning, engineered drawings

Organize & maintain compressor tooling returning from customer sites.

Remain dedicated to safety & attentive to potential hazards.
Able to learn quickly and retain knowledge across multiple compressor models.

Committed to working in a team environment & maintaining a positive attitude.

Preferred Qualifications:

Previous field experience as a Field Service Representative and/or factory experience in the overhaul or assembly of Solar's range of gas compressors. 2-