Sr Specialist, Order Management (BOC) – Ridgefield Park, NJ

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

The Business Operations Center (BOC) Order Management team is responsible for the management of sales orders and sales return orders, from the creation through to the finalization of billing.

This role works closely with external customers and contacts, as well as internal Samsung Teams in relation to Business Operations to ensure Order Management efficiency and excellence.

Key Responsibilities

• Responsible for entering and managing Sales Orders and sustaining pertinent processes according to Samsung policy and Account requirements.

• Understand and be able to explain end-to-end order fulfillment policies, processes, and systems; including hand-offs and other functional areas’ R/R

• Maintaining Price Discrepancy Resolution, in relation to Order Management

• Following up on Delivery Management with Logistics

• Credit/Debit Price Adjustments

• Return Processing and Follow-up for Sales Error Returns

• Administrator for Internal System Portals as needed

• Maintaining Company and Department KPIs

• Supporting Business Operations Team on Projects

• Addressing Order Management Escalations

• Supporting Management

• Supporting Ad-Hoc Reporting

Skills and Qualifications

Minimum Qualifications

• Bachelor’s Degree required in related Business Field

• Prior Order Management experience; minimum 5 – 7 years in related Business Field

• SAP Experience

• EDI Experience in relation to Order Processing

• Advanced Microsoft Office skills and use in Excel, Word, and PowerPoint

Preferred Qualifications:

• Takes Direction and Lead Team Members

• Ability to Think Outside of the Box and understand up and downstream effects of role and actions

• Proficient Written and Verbal Skills

• Problem Solving and Critical Thinking

• Ability to Multi-Task Efficiently and work well under Pressure

• Works well Independently

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, col