SAP NS2 Sr. Product Delivery and Operations

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SAP NS2 Sr. Product Delivery and Operations

 

COMPANY DESCRIPTION

 

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.™ (SAP NS2™) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

 

Must be a U.S. Person; NS2 does not offer Visa sponsorship for this role

All internals must have manager’s approval to transfer

 

Responsibilities:

 

Lead efforts and liaison with various teams within NS2 and SAP to ensure delivery of new applications and services for multi-tenant applications are operationally ready at the time of General Availability.

Engage, influence, and evangelize Site Reliability Engineer practices with development, operational and product groups to align technology service/solution delivery.

Ensure new products being delivered to NS2 have appropriate documentation, SOPs and planned knowledge transfer to operational teams.

Ensure delivery of application conforms to provided blueprints and architectural diagrams.

Adhere to defined quality and security standards and policies within the organization with an objective for continuous improvement. This includes participation in postmortems and ensuring actions are followed-up.

Effectively report "progress" on strategic initiates and project level tasks to project managers and group leadership.

 

 

 

Key Skills:

 

Competency in service delivery and application operations

Competency of Linux/Unix.

Competency in Kubernetes and Hyperscaler services.

Experience with fault tolerant approaches in a large-scale distributed environment and high-performance systems,

Demonstrated experience working in large, complex systems environments.

Understanding of internet and networking protocols.

A passion for performance excellence, robustness, and engineering mindset

BS in Computer Science or related technical field or equivalent work experience.

 

Qualifications:

 

Accomplished technical leader with 2+ years managing delivery in regional and global areas in a high-volume transaction environment.

Have effective time management, communication, and decision-making, skills.

8-10+ years of experience managing SaaS platforms / datacenter operations experience

8-10+ years of progressive experience in large complex cloud-based services.

Hands-on experience diagnosing and resolving complex data center technology issues

8-10+ years’ Experience with automated product deployment and infrastructure buildouts. 

Experience working in a software development-focused company; partnering with Software Development Managers and Directors

Have an engineering and an automation first mindset.

8-10+ years’ experience in Software Development, Automation, Orchestration, CI/CD and use of configuration management tools

Knowledge of modern monitoring tools including APM, RUM and synthetic monitoring

Detail oriented and organized with the ability to easily identify areas that require improvement

 

Note: The job description is meant to be a guideline. It is not exhaustive, and we will expect the selected candidate to show flexibility and eagerness to undertake varied tasks and projects.

 

 

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.