Certified Field Performance Technician

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview
The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members.  The Field Performance Technician 3 must hold an electrical certification per state requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organize, lead, and maintain the warranty and service schedule.

• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed

• Assist with training and development for Field Service Technicians and Field Communications Technicians. 

• Lead regular meetings to align and train the local field service team on best practices

• Support the on-boarding and training of new members of the field performance team 

• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed

• Assist with other tasks including inspections and site audits when assigned

• Must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license
   

EDUCATION AND EXPERIENCE

• 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry

• High School diploma is required

• PV design or PV electrical experience is preferred
   

LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate)

• Valid state or local Electrical Journeyman license required,  the position must possess a valid Journeyman License/Electrician Certification or equivalent per local and state requirements, e.g. wireman license

SKILLS AND COMPETENCIES

• Knowledge of the NEC and applicable codes and standards

• Must be a motivated team player, looking to succeed 

• Proven track record of excellent customer service

• Excellent verbal and written communication skills

• Excellent organizational and time management skills

• Strong computer skills

• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.

• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely

• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating

• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals

• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors 

PHYSICAL DEMANDS

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)

• Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance

• Ability to climb ladders