Sr. Billing & Administrative Specialist

About Axis Portable Air LLC

We are Axis Portable Air, the industry’s most disruptive and fastest growing climate control company. What we do? We rent portable and temporary air conditioning, heating, and air quality equipment to end-users that operate in environments where temperature control is crucial. Who do we work with? We work with healthcare facilities, data-centers, national retailers, general contractors, and more. Where we do it? Headquartered in Phoenix, AZ, we've grown into 28 major markets across the US within our first 5 years and will be in even more within the next 12 months. How we do it? We assembled a highly competitive team, eliminated the corporate red-tape, and built a business around the people who run it each day. We created a culture that champions success and incentivizes every member of the team to care about the growth of the business, because here – it’s truly rewarded. 

We then took it a step further, and launched our “Team Ownership Program”, awarding team members an annual $10,000.00 in company profit units, making every employee at the company an owner. So, when the company wins, we all win.

Now that team goes out each day and continues to win together, celebrate success, and be a valued part of something truly special...and that team is growing.

AXIS PORTABLE AIR LLC IS CURRENTLY HIRING FOR THE FOLLOWING:

Location: Chandler, AZ - Headquarters

Compensation: Starting between $32.00-$35.00hr Based on Experience

We are seeking a highly motivated, culture-focused, and results-driven Sr. Billing & Administrative Specialist. As a key member of our National & Strategic Accounts team you will oversee the administrative and billing responsibilities for our key accounts. These tasks are monitored, measured, and the successful completion of them play a vital part in the overall satisfaction of the customer.

Success in this role will demand a genuine and authentic commitment to customer service, attention to detail, and teamwork. By doing so you will play an integral part in the relationship management, performance, and development of highly valued customers. It’s an excellent opportunity for a motivated, dedicated, and hardworking individual seeking advancement within a rapidly growing company.

Job Requirements & Expectations:

• Serve as the primary point of contact for key customers, ensuring exceptional service, support, and billing and administrative performance including but not limited to scheduled customer interactions, meetings, and reviews.
• You will create streamlined workflows that ensure billing and administrative tasks are executed efficiently and consistently across internal teams for assigned customer base. This includes documenting best practices, optimizing existing methods, and ensuring these processes are scalable as the organization grows.
• You will take ownership of crafting short-term and long-term plans, aligning them with the company's billing and collection goals. Your ability to anticipate future needs and design plans that are flexible yet robust will be crucial in driving continuous improvement and success for key customers.
• Strengthen and grow relationships with clients by providing prompt communication throughout the life cycle of a work order by email, phone, and/or CMMS systems.
• Monitor and make sure work orders include up to date and accurate proposals to ensure timely invoicing and payment opportunities.
• Responsibility for accurate, timely, and successful invoice submission for closed work orders.
• Leverage internal software to record and report on work order status and outstanding accounts receivable.
• Seek and address customer feedback and proactively provide the highest levels of customer service, problem solving, and unreasonable hospitality.

Preferred Skills & Attributes:

• 3+ years in billing, accounts receivable, and/or customer service experience preferred.
• Experience working within Customer Maintenance Management Software’s System’s (CMMS) such as Service Channel, Corrigo, Service Now, Fexa, etc.
• Accurate٫ stre