Business Operations Associate

At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals  in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!

At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!

The mission of the Business Operations team is to create strategic clarity and alignment to accelerate Instawork’s growth, and we tackle company-critical work in three areas:

Business health & day-to-day operations. Define critical KPIs/metrics, stay on top of key trends in the business, perform analyses to unearth new insights and support important decisions, and design/own the "operating systems" that help run the business effectively.

Strategic planning & goal-setting. Manage the processes that enable teams to produce clear strategic plans connected back to broader company strategy, and translate these plans into forecasts and ambitious goals/OKRs.

Special projects & initiatives. Answer critical questions about our market and growth opportunities, drive complex projects that help us run/scale better as a business, and incubate 0-->1 initiatives that lack clear owners.

As a Business Operations Associate, your role will range from conducting research that identifies and evaluates key strategic trends in the industry to developing a single point of view on how we operate the business. This will require both driving data-informed decisions and leading in the execution upon them across both the product and operations. The insights that you uncover and the recommendations that you will propose will range from strategic to tactical, ultimately influencing how Instawork executes every day and invests in growth across the organization. You'll report to the Director of Business Operations and will partner with multiple cross-functional stakeholders to accelerate growth at Instawork. 

What You'll Do

• Drive the organization’s understanding of the landscape of flexible work by developing a POV on emerging industry trends and educating the rest of the company to inform our company strategy
• Lead the ideation and incubation of new growth vectors and market entry strategies, translating insights from your understanding of the marketplace into your own actionable experiments and initiatives.
• Support our performance and planning cycles, such as Weekly Business Reviews and OKRs, by developing key metrics across the organization, creating timelines and processes for the organization, supporting teams to completion of associated deliverables, and working collaboratively with the team to prepare presentations
• Lead special projects as they emerge, including key strategic initiatives that will impact the overall success of the company and will require cross-company collaboration

What We're Looking For

• 3+ years experience in business operations / strategy & operations, management consulting, investment banking, and/or technology
• Strong data and analytics skills, including fluency in Excel / Google Sheets, SQL, and BI / data visualization tools
• Strong cross-functional and executive communication skills, including a proven ability to influence without authority and build strong working relationships with business partners
• Entrepreneurial self-starter that thrives in a fast-moving environment and are capable of independently seeking information, marshaling resources, and delivering results without waiting for direction
• Strategic thinker who is able to zoom out to the big picture while also understanding the nitty gritty of execution, set key business goals and milestones, and then work relentlessly to realize that strategy

Instawork Values

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