Patient Experience Coordinator 2

Description

Healthy Community Health Centers (formerly Harrisonburg Community Health Center) was created in 2008 to help the medically underserved population of the city of Harrisonburg and the surrounding areas. This organization is an NCQA recognized Patient-Centered Medical Home which is consistently looking for a way to reaffirm its mission:

To provide patient-centered healthcare that is accessible and affordable to all.

Providers, Nurses, and Staff provide help to the community in ways some patients previously thought was not possible. HCHC creates an environment of community service that lets employees reconnect with the reason they were first interested in healthcare.

HCHC is looking for community driven employees who are excited to help their neighbors lead healthy lives.
General Description of Role and Duties

A Patient Experience Coordinator at the Healthy Community Health Center is a vital part of providing patient-centered healthcare that is accessible and affordable for all. Our Patient Experience Coordinators are part of a friendly and energetic team of professionals who support the health center in achieving patient centered medical care.

The Patient Experience Coordinator is the first person a patient may interact with over the phone or upon arriving at the health center. That means the position is very important in shaping the patients' first impression. This role is responsible for answering phone calls, scheduling appointments, collecting new patient information, and welcoming visitors to our clinic.

Additional duties include, but are not limited to: checking in patients, verifying demographics; insurance and sliding scale eligibility.

Team members are expected to demonstrate successful professional practices, patient care coordination, ethical accountability, and the preservation of patient and staff confidentiality.

Essential functions of the job include:

1. Answering phones, locating and organizing patient records, and working collaboratively with all departments within the Health Center
2. Maintaining patient demographics and insurance records
3. Answering preliminary non-medical questions for patients
4. Organizing clinic calendars
5. Serving as a liaison between medical professionals and patients
6. Prepare the patients to have a successful interaction with the Health Center

Full-time Patient Experience Coordinators at HCHC enjoy:

• Daylight schedule, Monday through Friday
• Paid Holidays
• Benefits including health, dental, vision, short term disability, life insurance, and retirement plan
• Work-life balance achieved through generous paid-time-off (PTO)

Requirements

• Must be able to organize patient information
• Basic addition and subtraction mathematics skills
• Proven typing skills
• Ability to multitask such as: answering phones, greeting patients, entering information in a computer system
• Possess good interpersonal skills
• Able to work effectively with co-workers and the public

Preferred Requirements:

• Certification/Registered as a Medical Assistant or higher
• Previous experience in a medical office setting
• Fluency in Spanish
• Fluency in language other than English