Implementation Consultant

<p>&nbsp;</p> <div><strong data-olk-copy-source="MailCompose">The Role</strong></div> <div>The Executive Supply Chain Consultant serves as a supply chain and implementation specialist, guiding Saas clients through the full lifecycle of onboarding and adoption. This role is responsible for delivering training, managing User Acceptance Testing (UAT), executing go-lives, providing Hyper Care support, and documenting lessons learned to continuous improvement in both implementation methodology and the Saas product itself.</div> <div><strong>Key Responsibilities</strong></div> <div><strong>Consultant &amp; Functional Support</strong></div> <ul> <li>Work closely with Solution/Development team to understand clients business requirements and map them to Saas products capabilities.</li> <li>Ensuring the SDD are in accordance to clients specification, leveraging out of the box functionality and best practises in the market. Able to simply complex requirement’s.</li> <li>Advice clients on supply chain best practises aligned with the SaaS workflows (e.g. inventory management, order fulfilment, marketplace).</li> <li>Maintain accurate implementation documentation in company shared folder or platform.</li> <li>Proactively identify gaps between client needs and product capabilities, documenting enhancement request for product team.</li> </ul> <div><strong>Product Training</strong></div> <ul> <li>Develop and maintain training materials given by product team, including user guides, quick references, and e learning modules tailored to different user personas (e.g. warehouse, planners, logistics coordinators or super users).</li> <li>Conduct virtual or on-site super/end user training session to ensure clients are proficient in using the system before go-live.</li> <li>Deliver “Train the Trainer” session to client super – user to enable internal knowledge transfer.</li> <li>Assess training effectiveness through quizzes, feedback forms, and hands-on exercises and adjust training materials accordingly.</li> </ul> <div><strong>User Acceptance Training (UAT)</strong></div> <ul> <li>Develop detailed UAT test scripts and scenarios based on business requirements and functional specification.</li> <li>Coordinate UAT schedules with client stakeholders, ensuring adequate participants and resources availability.</li> <li>Test the cases in UAT environment before actual UAT conducted with client to ensure the fixes are done earlier.</li> <li>Guide clients users through the UAT process, demonstrating how to execute test cases and document results.</li> <li>Log, track and manage issues identified during UAT in the project tracking doc