Director of Product Management, Regulated Markets, Public Sector Industry

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team 

Join the Global Public Sector and Regulated Markets Industry product management team and lead strategy and success of regulated markets offerings globally. Regulated markets support our Global Public Sector customers globally who serve citizens and provide digital workflows to defense agencies and higher ed world-wide. Work with exceptional product managers, go-to-market professionals, sales, solution consultants, and pricing experts to create and capture immense value. 

Role 

In this unique role, you will evolve and execute regulated markets strategy in conjunction with the Global Public Sector strategy to scale ServiceNow to a 16B+ company. ServiceNow is already a leading provider of platform and industry solutions for many US federal (civilian and DoD), state and local agencies and is expanding to new public sector markets globally. This role is highly collaborative, working actively across the globe, all business units (BUs) in ServiceNow, and our ecosystem of partners. You will own the business of regulated markets.  

What you get to do in this role 

• Analyze regulated markets' needs and public sector use-cases 

• Develop strategy and business cases, create and execute multi-year roadmaps 

• Run P&L and grow a $bn business including investment and success 

• Lead a team of product managers, business analysts, and strategists globally 

• Engage business and product stakeholders across the company, get buy-in, and manage communications, expectations, and dependencies 

• Define key business and product success metrics and outcomes 

Qualifications

To be successful in this role, you have 

• 10+ years B2B/B2C PM experience (ideally some years in public sector/government)  

• Platform-type product experience (iPaaS, aPaaS, hpaPaaS, IaaS, SaaS) 

• Able to travel up to 10%, unless you are located near clients 

• Strategic mindset, experience in product strategy demonstrating customer value and business outcomes  

• Exceptional communication skills and stakeholders’ management   

• Entrepreneurial drive: self-starter, able to navigate high degree of uncertainty and risk  

• Customer focus: deep curiosity about customer needs and a track record in building strong customer relationships  

• Strong prioritization skills and discipline to focus on high-impact activities  

• Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with and influence internal and external parties  

• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions  

• Technically savvy, experience working with developers and designers to craft delightful customer experiences 

 

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nat