Floatist - Customer Success and Onboarding Operations Specialist

    Floatist is an innovative startup at the forefront of the yacht charter industry. With a commitment to revolutionising the charter experience, Floatist provides an intuitive app designed to streamline the process of yacht rental and management. Their platform serves as a digital right hand for marina operations, enhancing customer service and operational efficiency. The company prides itself on its startup mentality and flexible approach, catering to customers' needs with immediacy and precision, even outside conventional office hours.

The Floatist team is a collective of smart, ambitious individuals who share a passion for the maritime world and a vision for its digital transformation. They are a tight-knit group, working remotely across Europe, with a significant presence in Croatia and Greece. The team is known for its proactive and positive can-do attitude, thriving in an environment that encourages growth, learning, and collaboration. With a culture that values coachability and initiative, Floatist's team members are not just employees but potential future leaders in the industry.As a Customer Success and Onboarding Operations Specialist, the purpose is to act as the pivotal right hand of the company, focusing on the operational side of the business. The role is instrumental in ensuring Floatist maintains its reputation for outstanding customer service and robust support to the team.

Key responsibilities:

🧾 Respond to customer inquiries via email and phone, ensuring a swift and professional resolution to any issues.

📊 Reach out to customers, enhancing satisfaction levels and identifying opportunities for service enhancement.

📦 Conduct thorough onboarding sessions at Marina Bases, introducing new Floatist customers to the app's functionalities. 

🗓️ Take meticulous care in integrating boats into the system, creating Configuration Templates, adding photos, and owning the entire catalogue for newly onboarded yachts.

📑 Assisting with event preparations, showcasing a high level of organisational skill.

💼 Take ownership of the customer support schedule, arranging 'on duty' periods and ensuring coverage for out-of-office hour requests.
Working Hours ⏰: Full time with flexibility required to accommodate customer operations during weekends and evenings, aligned with the European time zone.

Requirements

To excel in this role, you need to have:

✅ Organised and detail-oriented attitude, particularly when onboarding new customers and managing data in Floatist's system.

✅ An affinity for the yachting or maritime industry.

✅ Startup mentality.

✅ Critical thinking, tech-savviness, and ability to be confident in decision-making.

✅ The ability to respond to customer inquiries promptly, even during weekends and evenings.

As the Ideal Candidate, you should be:

✅ Proactive, with a can-do mentality that thrives on taking initiative.

✅ Coachable, open to learning and adapting to new processes and systems.

✅ Positive, bringing an optimistic outlook to every challenge and interaction.

✅ A team player, ready to collaborate with a distributed team across different time zones.

✅ A problem-solver, capable of thinking on your feet and providing solutions.

Brownie Points for:

✅ Knowledge of Croatian language.

✅ Experience in setting up processes and systems, contributing to the scalability of operations.

✅ Bachelor’s degree in a relevant field (business, economics, marketing, tech).

Benefits

What’s in it for you?

• 💰 Competitive Salary: Earn a monthly salary of €2,500-€3,500.
• 🌟 Opportunities for Growth: Propel your career forward with a company that values skill development.
• 📈 Stock option plan for all team members, with the amount based on experience and skill set.
• 💼 PTO: Paid holiday (including sick days off) as part of our benefits package.
• 🚀 A growing company in an exciting niche: we are revolutionising the yacht charter industry.
• 👥 A team of smart, ambitious individuals who enjoy working together towards the same goal.
• 🤝 You will be as an independent contractor.
• 🎉 2x per year, team get together for team building.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

Floatist offers not just a job but a pathway to a career in an exciting and growing niche. As a member of the Floatist team, you will be part of a company