Front Desk Agent

Job Summary

Pay Range $16.00 - $17.00/HR (Full Time & Part Time)

If you are looking for a great growth opportunity, look no further. The AC and Residence Inn Dallas Frisco is a unique complex that offers two brands under one roof. Our properties offer a combined 300 rooms with modern touches throughout designed to create harmonious and intriguing experiences for our guests. We have the pleasure of serving many of the businesses within close proximity of the hotels in addition to sports teams/sporting events, etc. Our guests are energized by our location as we are within walking distance to The Star and a variety of eateries. They are also able to fuel up with their favorite Starbucks beverage at our licensed store, relax in our AC Lounge with a craft cocktail or mingle with peers in our meeting space.  Creating this amazing environment for our guests begins with our team members who are proud to be connected to our fast-paced teamwork driven environment. Cross-training opportunities are supported and rewarded on our team members’ journeys to master two brands. Our culture defined is “To create warm memories and energizing connections with our guests and fellow  teammates that make their lives more enjoyable”. We are thrilled to meet you and welcome you to our team.

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent required; College course work in related field helpful. 
• Experience in a hotel or a related field preferred. 
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
• Must be able to convey information and ideas clearly. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately. 
• Must work well in stressful high pressure situations. 
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
• Must be able to work with and understand financial information and data and basic arithmetic functions. 
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
• Ability to read comprehend and write simple instructions and/or short correspondence and memos 
• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
• An operational knowledge of Microsoft Office suite 
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
• Ability to participate in the creation of an enjoyable work environment 

RESPONSIBILITIES:

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• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service facilities and hours of operation.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Establish and ma