Associate Manager of Case Management (L.A.)

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children’s and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Associate Manager of Case Management is responsible for overseeing all CalAIM recuperative care and short term post hospitalization related processes and assisting the manager of case management with the supervision of Los Angeles case management staff. The associate manager is responsible for attending all health plan ICT's, ensuring all CalAIM contract deliverables are met, and reviewing and submitting authorization requests. The associate manager will train and supervise case management leads and ensure they are properly onboarding and supervising case management staff. The associate manager is expected to assist with service provision for high acuity clients and developing external relationships with other service providers. 

The pay range for this position is $29.00 - $30.00 per hour, depending on experience. 

Responsibilities

• Supervise case management staff for daily tasks, case oversight, training, and growth.
• Coordinate hiring process of new case management staff.
• Work with Site Managers on all client decisions including exits, extensions, intakes, and other case planning action steps.
• Coordinates orientation and ongoing in-service education for staff to improve skills and client care

• Provide case consultation and emergency management for case oversight.
• Provide management support to assist case managers and clients in creating crisis management plans or plans to support client’s progress towards self-sufficiency. Plans can include interventions for sobriety, safety, self-harm contracts, employment, housing retention, increase in income, and child safety.
• Oversee care coordination in partnership with Program Managers and Site Managers for all programs to ensure client care, effective case planning, and positive outcomes in line with the mission of the organization and contract outcomes.

• Ensure accuracy of data for contract compliance, grant reports and other reporting needs.
• Assists Program Manager with contract compliance as requested.

• Attend community meetings and collaborations to build relationships and partnerships.
• Coordinate resource presentations for case managers to increase knowledge of community resources.

• Demonstrate a commitment to Illumination Foundation’s mission and core values, while developing and maintaining respect and harmony with all employees and management.
• Implements programs and policies designed to maximize the efficiency of program and ensure that all client needs are met.
• Must display full understanding of the problems of client flow and scheduling, in order to improve the efficiency of program operations through performance of duties.
• Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes.
• Must be an asset to the organization and a positive influence on co-workers, while displaying respect toward patients and others in the workplace
• Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility. Acts above reproach in all that is done on behalf of Illumination Foundation.
• Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.
• Must maintain confid