Clinical Lead

Let us welcome you home to The Hamlets at Duncan in Duncan, BC. 

Optima Living operates Independent Living, Assisted Living, Supportive Living, Long Term Care and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home. 

This is truly supported by our credo. “Let us welcome you home.” At Optima Living, we feel genuinely honoured to work with our residents and we advocate a person-centered approach where the resident is the focus of all our endeavours.  

Position Summary

Reporting to the Director of Care, and working as part of an interdisciplinary team, the Clinical Lead is responsible for assessing, coordinating, supervising, administering, and evaluating resident care and services and work closely with team members to provide high quality care and services to residents.

In the absence of the Director of Care, the Clinical Lead assumes all Director of Care’s duties and responsibilities to ensure the safe and efficient operation of the community.

All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self determination of residents to promote maximum personal and functional independence.   These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.

Responsibilities 

• Provides leadership and guidance particularly during complex or unexpected situations
• Supports the daily operation of the team through coordination of work routines
• Understands and supports positive team member–employer relationships to ensure effective operations and teamwork.
• Identifies nursing priorities, defines resident goals, tracks progress, and communicates this information with the interdisciplinary team.
• Assigns tasks based on resident healthcare records, ensuring services provided are in accordance with the services contracted.
• Conducts and attends team meetings; serves on committees as applicable
• Ensures that care programs are delivered in accordance with the nursing philosophy, goals, and standards of care while complying to all governing regulations.
• Provides initial and ongoing physical and psychological assessment of residents, reporting any relevant changes to the Director of Care or designate
• Supports the completion of all resident health care records documentation and follow up
• Ensures that all services provided are tracked and updated in resident healthcare records
• Oversees the medication management for residents.
• Ensures that residents are supported with appropriate Lifestyle Package and extra services, balancing their needs and their means in consultation with the Director of Care or designate
• Supports resident independence, autonomy, and personal choice by using managed risk agreements and thoughtful, ethical decision-making.
• Ensures supplies are ordered and inventory is managed according to set guidelines.
• Ensures all resident suites are inspected and prepared to meet move-in standards prior to resident arrival
• Ensures effective communication systems are in place for residents, families and team members
• Provides compassionate and timely support to residents and families by actively listening, addressing concerns and resolving inquiries with empathy and respect.
• Coordinates with other team leads within the community to ensure that goals and planned changes are monitored and reviewed
• Assists with soliciting regular resident and family feedback from surveys and other means
• Ensures resident care and safety by identifying areas of risk and recognizes situations in need of improvement.
• Handles resident and family complaints by investigating concerns, reporting findings, and recommending resolutions to the Director of Care or designate
• Completes organizational audits and reviews results with the Director of Care or designate on quality improvements.
• Supports the Director of Care or designate in reviewing key performance indicators, qualit