Operations Coordinator, Nashville

Who we are

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Who you are

Metropolis is looking for a responsible and detail-oriented Operations Coordinator to join the Operations team. This entry-level managerial role involves helping oversee operations at one or more locations, including supervising at least two full-time employees or their equivalents. When the Operations Manager is unavailable, you will manage the location(s) directly, or you may be responsible for a small, unassigned location. Your duties will include ensuring all operational aspects—such as team performance, customer service, financial management, maintenance, and safety—meet Metropolis standards.  

What you'll do

• Assist in managing, mentoring, and developing a team of hourly employees. Conduct timely and constructive performance evaluations to ensure continuous growth
• Collaborate with Operations Manager to schedule shifts and verify time & attendance tracking 
• Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards 
• Partner with the Operations Manager and/or Area Director to interview and hire team members who are ready to make an impact
• Work with Operations Manager and Area Director to control spending and keep expenses within approved budget 
• Maintain maintenance control documents while meeting maintenance goals 
• Promote safe work practices by conducting safety audits and coaching individual staff members and ensure the team completes all necessary training, setting everyone up for success
• Maintain essential maintenance control documents and meet all maintenance goals, supporting our reliable and always-on systems
• Complete and record all client operational documentation for both client and Metropolis records
• Ensure the Metropolis standard of exceptional customer service is met at all times
• Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
• Perform specific operational responsibilities as required by the unique needs of the assigned location, demonstrating agility and a bias for action

Qualifications 

• Must be at least 18 years of age or hold a High School Diploma or GED
• Must have the ability to work onsite with a flexible schedule, including availability for evenings, weekends, and holidays, to support a 24/7 operational environment
• Comfortable working in all outdoor weather conditions as part of operating in the real world
• Ability to travel to and from local assigned client sites as needed
• Strong work ethic and the tenacity to commit to extended hours when necessary to meet deadlines and complete a job successfully
• Proactive awareness and quick judgment to identify and address safety concerns, prioritizing the well-being of our team and our customers
• Effective communicator who connects well with team members and customers, exchanging clear and accurate information in both written and verbal forms.
• Ability to keep all work-related information confidential
• Committed to fostering an inclusive and diverse environment where all voices are welcomed and respected

While not required, these are a plus

• Some college coursework is preferred
• Prior business experience that allows you to quickly hit the ground running and add immediate value to our operations
• Familiarity with scheduling and payroll systems

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows#IL-DL1 #LI-Onsite

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model,