Shift Supervisor EIH First Street-Swing (Wed-Sunday) (78572)

Position: Shift Supervisor-EIH First Street

Reports to: Program Manager

Location: San Jose

Type: Non-Exempt

Compensation: $36.99/ Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

The Emergency Interim Housing (EIH), EIH First Street Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH First Street program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH First Street is to assist all program participants with transition from emergency interim housing into permanent housing.

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 

REPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of providing leadership on-site.

PRIMARY RESPONSIBILITIES

Direct Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, and supervision of program participants, guests, and staff
• Implement and enforce EIH guidelines and EIH site rules by program participants
• Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
• Assist with interviewing, recruiting, and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline, including the development of Corrective Action Plans
• Ensure incident reports are accurate and completed promptly
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within three business days
• Provide supervision, job coaching, and support to staff
• Meet with each staff individually regularly
• Ensure rooms are booked and cleaned for workshop providers
• Make timely and appropriate decisions in emergencies, including awareness of the need for the safety of all participants involved, mandated reporting, and contacting relevant staff/responding agencies
• Supervise workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, credit repair, etc.
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service de