Account Order Manager

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

We are seeking a self-motivated Account Order Manager to join our Syracuse, NY team. You will be the account representative for both direct and indirect commercial Strategic Account customers and provide front-line customer support from pre-order quotation through delivery.

Are you focused, driven, and passionate about innovating and developing improving products and systems? Are you willing to work in a dynamic work environment, communicate effectively with your partners, and be able to raise issues openly? Come and join the ranks of one of the world's most respected, fast-growing, and creative companies.

Role Responsibilities

• Develop and maintain positive relationships with Strategic Account customers by serving as the primary point of contact.

• Lead customer account management, including equipment ordering, inventory management, and shipment coordination.

• Responsible for Carrier and vendor equipment scheduling and order management.

• Partner with sales organization to facilitate order fulfillment by reviewing orders, customer documentation, and job-site follow-up.

• Forecast and track key account metrics through our sales tracking process.

• Manage, update and troubleshoot customer system requirements.

• Provide an interface with the finance department by managing collections and resolving payment disputes.

• Prepare order reports, invoices, and warranty registration.

• File freight claims for direct sale customers.

• Receive customer purchase orders, match to quotes, and verify terms and conditions.

• New customer set-up.

Required Qualifications

• High school diploma or GED.

• 2+ years of customer facing experience in an office setting.

Preferred Qualifications

• Bachelor’s degree.

• Strong interpersonal, analytical and communication skills.

• Salesforce experience.

• SAP order entry experience.

• Sense of urgency, self-initiative, dedication and sense of ownership.

• Strong written and verbal communication skills with ability to work cross-functionally with both internal and external contacts.

• Ability to multi-task.

• Follow-up throughout order lifecycle.

RSRCAR

#LI-Remote