Junior Customer Success Manager (f/m/d)

Fujitsu is a global partner for digital transformation and has set itself the goal of making the world more sustainable and promoting trust in society through innovation. With around 124,000 employees, Fujitsu supports its customers in over 100 countries in solving some of humanity's greatest challenges. The service and solution portfolio for sustainable transformation is based on five key technologies: Computing, Networks, AI, Data & Security and Converging Technologies.  

We offer an appreciative and flexible working environment that promotes work-life balance and actively supports individual career development. Diversity, equal opportunities and inclusion are core values of our corporate culture. Together, we have the future in mind - and for this we need people with vision.  

 

Apply now as Junior Customer Success Manager (f/m/d) for one of our locations, throughout Germany

Legal Entity: Fsas Technologies GmbH 

We would like to fill the position by October 1, 2025.

 

As a Junior Customer Success Manager at Fsas Technologies (a Fujitsu Company), you will be the champion of our customers' experience and the driving force behind their success. You will be part of a high performing European wide team of CSMs responsible for managing the entire customer journey, from presales support, order management support, customer onboarding, to ongoing support and growth. You will build strong relationships with our customers, understand their business needs, and ensure they are maximizing the value of our services. You will be a key liaison between the customer and our internal teams, advocating for their needs and ensuring their satisfaction. This role requires a proactive, customer-centric individual with a passion for working with people, able to work as part of a remote team, able to face challenges head on, and remain calm under pressure.

 

Responsibilities:

• Customer Onboarding & Lifecycle Management: Oversee seamless onboarding, manage the entire customer lifecycle (onboarding to offboarding), build strong customer relationships, conduct service reviews, and proactively address concerns to ensure customer success.
• Contractual Delivery & Compliance: Take ownership upon contract signature, ensure delivery to contractual terms, ensure legal and commercial compliance, and guarantee service delivery as agreed.
• Customer Relationship Management: Putting the Customer First at all times! Serve as the primary customer contact, facilitate service reviews, communicate performance, identify growth opportunities, monitor customer satisfaction, collaborate on forecasting, track XLA compliance, and engage in continuous service improvement as part of our culture.
• Financial Management: Ensure accurate invoicing, track revenue, manage the uCSP (Customer Portal), and proactively address payment issues.
• Capacity Management & Support: Manage and monitor capacity, match resources to demand, forecast needs, ensure effective reporting, and maintain the Capacity Plan.
• Other Responsibilities: Asset management, coordinate audits, manage kit removal/recycling, promote sustainability, and manage customer offboarding.

 

Qualifications:

• Proficient in English and German 
• People skills – able to manage customer expectations positively
• Finance and Reporting skills are desirable
• Basic business and IT understanding
• Exceptional cooperation and communication skills
• Able to work independently and also as part of a remote European team
• Willingness to travel

 

Interested? 

The job sounds exciting, but you're not sure if you meet all the requirements? Don't hesitate to apply. In addition to your skills, your personality and your potential count for us. We look forward to receiving your application, stating the earliest possible starting date and salary expectations. 

http://www.fujitsu.com/de/