Sales Support Specialist

We value passion, energy, and enthusiasm to ignite transformation in our industry.
Start your career journey with ChemPoint!  Be part of our team that is transforming the chemical, ingredient, and industrial finished products industry. 
 

• Responsible for setting up new customer accounts, ensuring all necessary information is accurately recorded
• Handles quote requests from customers, providing timely and accurate pricing information
• Resolves issues related to customer orders, ensuring smooth processing and delivery.
• Identifies and addresses any holds on order acceptance, working to resolve them promptly
• Maintains detailed records of all interactions with customers, ensuring information is up-to-date and accessible
• Contacts customers that are identified as “At Risk” in the CRM. Quickly and efficiently determines next steps needed to reduce churn
• Gains additional information regarding product application. Must understand on/off track business and additional customer insights as needed
• Updates forecasts and advises seller if further follow up is required
• Cleans up the total opportunity count. Reviews and adds forecast data where possible
• Sells Irregular Inactive Inventory material where possible
• Addresses customer inquiries and complaints as needed
• Performs other related duties as required or requested

• Bachelor’s degree from fully accredited four-year institution or equivalent work experience
• Experience in a Business-to-Business (B2B) service organization or 1+ years’ experience in equivalent job(s) preferred
• Knowledge and experience working with MS Office Suite, with strong Excel skills
• Demonstrates sound judgment and creative problem solving
• Open to taking moderate risks with a competitive spirit
• Commitment to accuracy and accountability for job performance
• Receptive to constructive feedback from peers and mentors
• Strong work ethic and team-oriented mind set
• Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication
• Exhibits versatility and adaptability while interacting with customers and internal team members

• The salary range for this position is $57,350 - 71,690 annually
• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location
• Available employee benefits include health, vision, dental coverage, along with industry-leading retirement and time off programs

• Strong work/life flexibility
• To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company
• To be rewarded for your contributions with a targeted annual company bonus and annual salary reviews
• Competitive pay and benefits

 

 

We are ChemPoint. We are fanatical about every customer and supplier interaction and dedicated to reaching customers and delivering actionable insights to enable producer success.   We’re the leader in the marketing, sales, and distribution of specialty and fine chemicals. ChemPoint represents over 70 suppliers and 220 product lines in North America, Latin America, the Middle East, and Africa.

We offer a Total Rewards package that includes mar