Business Configuration Analyst

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company. 
 
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
 
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

 

Job Title: Business Configuration Analyst Department: Information Services – Operations Competition: 87175 Internal/External: Both Employment Type: Full Time Term- 12 months Location: New Brunswick, Ontario, Nova Scotia- Remote  Salary: Comprehensive Compensation Reports To: Team Leader    

What’s in it for you?

 

What makes us an employer of choice? We provide a work environment where people are respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. And because we’re in the health business – paid benefits and perks to keep you at your very best!

 

 Common goals and collaboration, that’s what our team is all about, we offer:

 

• A diverse team of colleagues with multiple fields of expertise

• A stimulating and flexible working environment

• Comprehensive health and dental plan that is 100% employer paid effective on your first day, providing wellness benefits, health resources and fitness center discounts

• An organization where we encourage personal learning and growth

• If getting involved in charitable causes is something you’re passionate about, we support and offer plenty of opportunities to give back

• As a not-for profit organization we are dedicated to our purpose, we are focused on health outcomes, not profit, both in our everyday work and we contribute the community.

 

 

 As a Business Configuration Analyst , you will work with key business areas such as Sales, Implementation and IT, in the design of new benefit packages for configuration into the claims processing system. You will:

 

• Analyse benefit package requirements

• Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration

• Enter benefit data on claims processing systems according to approved benefit structure

 

 As well, you will:

• Set up new policies on applicable administrative systems and revise existing policies.

• Performance of all activities related to the onboarding of new groups, as well as revision or existing groups, within established accuracy and efficiency performance targets; while working with multiple teams

• Analyze & respond to general and complex inquiries from members, internal/external stakeholders including brokers in a timely manner

• Maintain and update workflow/tools with appropriate documentation.

• Adhere to and interpret business processes in a timely manner

• Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies.

• Troubleshoot all inquiries relating to Administration service issues

• Demonstrate exceptional customer service

 

What you need to succeed:

 

• You have a post-secondary diploma or degree in business, computer science or related field; and/or equivalent experience (1-3 years)

• You have been successful in previous roles as Business Analyst or Data Analyst, Data management, Query writing and optimization

• You have experience with Discoverer, SQL, data analysis, PowerBI

• You are a problem-solving master; you understand client needs and learn quickly how to get the best r