Director, Associate Experience Data & Analytics

Job Description Summary

Job Description

This role serves as the enterprise lead for associate experience data, survey measurement, and advanced analytics, owning both the science and the strategy behind how the firm measures, analyzes, and improves the employee experience.

The Director leads a multidisciplinary analytics team (survey researchers, statisticians, analysts, and data scientists) and acts as the senior expert on survey methodology, measurement rigor, advanced analytics, and insight delivery. This role is responsible for ensuring associate experience data is scientifically sound, analytically robust, and decision‑ready for senior HR and business leaders.

This role has significant influence without direct client responsibility, partnering closely with HR, People Analytics, IT, and senior business leaders

Essential Duties and Responsibilities:

Associate Experience Measurement & Survey Leadership

• Serve as the firm’s senior expert on survey science and human capital measurement

• Own the design and evolution of enterprise‑wide associate experience surveys, including:

  • Question and scale design

  • Sampling strategy and survey methodology

  • Longitudinal comparability and trend integrity

• Oversee survey deployment across enterprise platforms (e.g., Qualtrics, Perceptyx)

• Establish and enforce measurement standards and best practices to ensure scientific validity and consistency

• Act as the escalation point for complex methodological decisions or measurement risks

Advanced Analytics & Insight Strategy

• Lead advanced analytical approaches, including:

  • Key driver and linkage analysis

  • Predictive modeling

  • Workforce segmentation and cohort analysis

  • Longitudinal and trend analysis

• Ensure analytics are translated into clear, compelling insights for senior leaders

• Guide development of dashboards and reporting solutions (e.g., Tableau, Prism)

• Influence enterprise decisions by connecting analytics to organizational outcomes

• Set standards for analytical storytelling and executive‑level communication

Data Governance, Quality & Integration

• Own data governance for all associate experience and survey‑related datasets

• Partner with HR data teams, IT, and enterprise analytics to:

  • Ensure data accuracy, integrity, and consistency

  • Define data standards, documentation, and controls

  • Improve data flows and system integrations

• Oversee data preparation and quality management to support advanced analytics and future machine‑learning initiatives

• Serve as a strategic connector across data, analytics, and HR partners

Organizational Capability & Team Leadership

• Build, coach, and lead a high‑performing team of analysts, statisticians, and data professionals

• Set clear performance expectations aligned to enterprise priorities

• Hold leaders and team members accountable for quality, rigor, and impact

• Identify capability gaps and implement targeted development plans

• Foster a culture of curiosity, discipline, collaboration, and continuous improvement

Strategic Influence & Business Partnership

• Advise senior HR and business leaders on:

  • Associate experience trends, risks, and opportunities

  • Measurement implications for strategy, programs, and change initiatives

  • Definition and evolution of experience‑related KPIs

• Support organizational effectiveness and transformation initiatives through data‑driven insights

• Influence enterprise listening and analytics roadmaps

• Lead through expertise—driving alignment and decisions without direct authority

Skills and Competencies:

• Uses deep understanding of human capital measurement, analytics, and organizational dynamics to guide decisions

• Anticipates future analytical and measurement needs and builds forward‑looking strategies

• Breaks down complex datasets and statistical outputs into clear, actionable insights

• Balances methodological rigor with pragmatic business application

• Plans and prioritizes work to align analytics efforts with strategic goals

• Communicates persuasive, well‑reasoned recommendations to senior leaders

• Builds trusted partnerships across HR, Analytics, IT, and the business