Sr. Product Manager

About Cove

Cove is the unified platform for modern commercial property management, bringing building operations and tenant experience together in one place. From work orders and preventive maintenance to visitor management, amenity booking, and engagement analytics, Cove helps property teams at some of the most iconic buildings in the world (including Chicago's Willis Tower) operate smarter, cut costs, and keep tenants coming back. Trusted across 540M+ square feet of commercial real estate, we're at an inflection point and expanding the team.

The Role

We're looking for a Sr Product Manager who has a firm grasp of the product management fundamentals (customer discovery, roadmap prioritization, sprint execution, stakeholder alignment), and who has experience with what is now possible with AI. As the tooling landscape changes with AI, and dev speeds increase the pressure on product management to move fast, with confidence in ideas has never been higher.

At Cove, you won't just manage a roadmap, you'll help define the product strategy for a platform that sits at the center of how commercial real estate gets operated. You'll work alongside our leadership team, embed with customers across major portfolios, and use your CRE domain knowledge to make faster, smarter calls. This is a high-ownership role for someone who's been around the block and wants to do their best work.

What You'll Do

• Lead product areas end-to-end: setting strategy, driving discovery, and owning outcomes from launch through iteration.

• Develop deep fluency with Cove's customer segments (property managers, building engineers, portfolio owners) and become a trusted voice on their workflows, pain points, and priorities.

• Drive sprint ceremonies and agile rituals with enough experience to adapt the process to what the team actually needs.

• Rapidly prototype concepts using AI tools to validate bets before committing engineering resources and set the standard for how the broader product team works.

• Write clear, well-scoped requirements that give engineering confidence without over-prescribing solutions.

• Scope and de-risk large, complex initiatives, structure experiments, define success metrics, and make the call to scale or stop.

• Partner with sales, marketing, and customer success to shape positioning, enable the field, and close feedback loops.

• Bring expertise around the CRE proptech landscape, competitive products, emerging AI capabilities, customer workflow trends.

• Contribute to product team culture: raise the bar on discovery rigor, documentation quality, and cross-functional collaboration.

What We Require

• 5+ years in a product management role at a B2B SaaS company, with clear examples of owning a product area through multiple full cycles of discovery, build, launch, and iteration.

• Enterprise SaaS experience. You understand how decisions get made in complex organizations, what implementation and onboarding really mean for retention, and how to build for multiple stakeholders with different incentives.

• Strong customer instincts. You've spent real time in the field — not just discovery calls — and you know the difference between what customers say and what they actually need.

• Agile fundamentals. You've run sprints, managed backlogs, and know when to follow the process and when to break it.

• Clear, direct communication. You can write a strategy doc that gets leadership aligned and a spec that engineers trust. You've made hard prioritization calls and explained them well.

• Comfort with ambiguity at scale. You've operated in fast-moving environments where the roadmap is partly built and partly invented. You create clarity rather than wait for it.

What We'd Love to See

AI & Prototyping

• You've built real things with AI prompts, workflows, lightweight tools, using environments like Cursor, v0