Director, Service Engineering

Calling all Visionary Leaders! 

Step into a pivotal role at our large-scale healthcare organization, where you’ll lead 24/7 operations and drive excellence across our extensive server infrastructure, spanning thousands of servers located on-premises and in Azure. You’ll oversee a dedicated U.S. team and partner closely with our talented operations group in Hyderabad, India, shaping server compute strategies to optimize performance, achieve cost savings through resource optimization and nurture a collaborative, high-performing culture.

The Role:

We’re seeking a service management and incident response expert with hands-on experience in VMware, Hyper-V, and Azure Cloud. You’ll need strong skills in Infrastructure as Code (IaC) using Terraform, GitHub for version control, Azure policies for governance, and automation to optimize operations. With a proven ability to drive cost savings through server optimization, you’ll develop clear strategies and execution plans, uniting business units, IS teams, and Service Engineers to achieve outstanding outcomes. Your leadership will ensure reliable server infrastructure, directly supporting patient care in a mission-critical setting.

This fast-paced, highly fulfilling role demands strong communication, problem-solving, and cross-cultural leadership skills to excel in managing complex, large-scale Server environments. If you’re a strategic leader eager to advance operational excellence and make a difference in healthcare, apply today!
 

What You'll Do:

• Strategic Influencer: Shape division-wide caregiver and business themes for the service portfolio, leading your team to define and execute a service vision that meets business objectives.
• Innovation Leader: Anticipate industry and market trends, advising business leaders on new solutions and consistently crafting successful services that propel the organization forward.
• Service Architect: Guide the development of conceptual models for service delivery, incorporating market, technology, and business trends to ensure robust and adaptable solutions.
• Cross-Functional Collaborator: Work across clinical, marketing, finance, and business development professions to develop a comprehensive business strategy and ensure seamless implementation.
• Visionary Communicator: Lead the strategy for outbound messaging to promote adoption and support for solutions, acting as the foremost representative of the service portfolio within the ecosystem.
• Operational Strategist: Prioritize work across the solution/service portfolio, fostering organizational agility and enabling swift adaptation to changing priorities.
• Culture Shaper: Promote a culture of quality, aligning organizational standards with service objectives, and making decisive moves to meet quality and delivery goals.
• Lifecycle Optimizer: Transform the engineering lifecycle to create a significant engineering system, driving measurable improvements against KPIs.
• Team Builder: Develop a diverse team capable of meeting current and future business objectives, integrating new talent, and fostering an inclusive work environment that encourages engagement and collaboration.
• Communicative Leader: Align business strategy and goals with your team's efforts, maintaining momentum and ensuring accountability for results. Partner with other teams, leveraging diverse perspectives to better represent and understand global caregivers.
• Embodiment of Values: Through your actions and behaviors, exemplify and uphold the organization's values and culture.

What You'll Bring:

• Educational Excellence: A Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience. A Master's degree in related fields is preferred.
• Extensive Experience: 10 or more years of related experience, with 8 years leading technical teams in dynamic environments.
• Data-Driven Mindset: Strong capability in using data and metrics to drive strategic decisions and foster process improvements.
• Healthcare Insight: Experience in a healthcare environment is preferred, enhancing your ability to identify and address unique industry challenges.
• Relationship Builder: Proven ability to cultivate relationships with customers, executive management, and stakeholders, resolving issues to enable business and IS teams to succeed.
• Service Management Expert: In-depth knowledge of service management and site reliability, with a commitment to