TD Insurance Group Manager I, Operations (Salvage Recoveries)

Work Location:

Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

The TD Insurance Shared Services Operations Team is responsible for delivering a legendary customer and colleague experience through simple, fast and fair claims resolution while ensuring financial results by focusing on the client experience, strong risk management, a well-run operating model, and being an extraordinary place to work.

The Group Manager, Operations oversees a significant operational function with overall accountability for the key performance and day-to-day management of the Salvage Recoveries team.

Key job duties will include:

• Leading and inspiring a team of Salvage coordinators to achieve business results, while developing them both them professionally and personally;

• Possessing and fostering strong analytical and negotiation skills amongst the team;

• Ensuring productivity and efficiency standards are maintained;

• Operating to continually improve delivery and align with future expectations of the business;

• Ensuring team results are delivered within financial forecasts and key performance indicators;

• Implementing process and performance changes in line with guidance provided by senior management;

• Being a change leader, leading with conviction and evolving mindsets and behaviors with transparency and purpose;

• Effective communicator with the ability to demonstrate purpose and accountability;

• Developing and maintaining working relationships with internal and external partners for the purposes of delivering ongoing efficiencies and influencing industry trends and innovations;

• Protecting the interests of the organization – identifying and managing risks, and escalating them where necessary;

• Keep abreast of emerging issues, trends, competitive landscape and evolving regulatory requirements and assess potential impacts to the Salvage unit and the business;

• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered;

• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop team members and ensure performance management activities are undertaken;

• Provide regular input into team member performance assessments and career development plans;

• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward excellent performance;

• Maintain and foster a fair and equitable workplace environment that supports a culture of diversity and inclusivity;

• Act as a brand ambassador for your business and the bank, both internally and/or externally;

• Embodying TD's shared commitments:

  • Think like a customer;

  • Act like an owner;

  • Execute with speed and impact;

  • Innovate with purpose;

  • Develop your colleagues;

Job Requirements

• Auto Claims