Sr. Technical and Content Writer

Leidos has an exciting opportunity for a Sr. Technical and Content Writer to support our customer in communications and writing. The position is with the Communications, Knowledge, and Training Team supporting the End-User Centric IT Support (ECIS 2) Contract for the Centers for Medicare & Medicaid Services (CMS). This is part of the Digital Modernization sector within Leidos. Our program focuses on the delivery of end-user centric IT technology solutions through seamless development, implementation, and communications experience. This includes managing communications to support CMS employees with the day-to-day technology they use to support the CMS mission including laptops, printers, IT peripherals and many software applications.

This position is currently remote but may be required to be in the office (Windsor Mill, MD) at any time. The successful candidate will be able to be at the Leidos or customer office (CMS Baltimore, also Windsor Mill) as needed.

In this role, you will:

• Lead and be responsible for communication projects.

• Interface directly with program and customer stakeholders.

• Work collaboratively as part of the Communications, Knowledge, and Training Team and in a matrix environment that includes project managers, IT engineers, and service delivery professionals.

• Report to and provide support to the Technical Training Coordinator, Team Lead with shared responsibility to the Sr Manager, Communications, Knowledge and Training.

• Provide guidance to others in the technical writing team.

• Work within a team in a fast-paced environment.

• Have a positive, customer-centric, “can do” attitude.

This position plays an important role in delivering and growing customers and program initiatives for CMS staff.  This entails proactively identifying end-user communications needs and working collaboratively with other contracting partners. The Sr. Technical and Content Writer develops, coordinates, and sets and maintains standards for various types of written content, including integrated communication and marketing plans, end-user communications, and how-to guides, from pilot to full deployment of IT end user initiatives.

The Sr. Technical and Content Writer position is part of a multidisciplinary Communications, Knowledge, and Training Team, including technical and content writers, visual and graphic designer, multimedia videographer, knowledge specialists, training specialists, and traffic coordinator. Collaboration with others across the program team is critical, including with project managers, IT specialists and engineers, procurement, document and quality control, service delivery, and service desk. This position includes working with the customer, internal program team members, subject matter experts, and other program partners and contractors.

Primary Responsibilities:

Under the direction of and reporting to the Technical Training Coordinator, Team Lead you will:

• Conceive, write, edit, and review product and project communications, including end-user and strategic planning communications. End products include, for example, email broadcasts, how-to guides, presentations, signage, posters and banners, intranet content, newsletters, events, video scripts, diagrams, FAQs, talking points, executive summaries, white papers, and reports.

• Work on initiatives and campaigns within an overall communications strategy.

• Conceive, develop, and lead communication campaigns from start to finish.

• Consult relevant sources, including subject matter experts, documents (and research), and client and project personnel, to obtain background information and verify pertinent guidelines and regulations governing project deliverables.

• Works to achieve day-to-day objectives with major impact on the area of responsibility. Responsible for entire projects or processes spanning multiple professional areas.

• Problems typically involve multiple issues, areas or specialties. Makes significant improvements in programs, processes, and solutions to enhance results.

• Ensure documents meet editorial and government specifications and adhere to standards for content, format, and style, including federal Plain Language and 508 compliance.

• Support and advance internal communication processes, guidelines, and standard operating procedures.

• Work closely with team members to ensure quality control internally and with the customer.

• Works to influence project/team leaders regarding solution, process and/or approaches.

• Collaborate closely with other contracting communication teams.

• Develop and maintain positive working relationships with customers a