Director/Team Lead OAG Enablement

Role Summary

With the creation of the US Customer Engagement Platform (CEP) in Oncology, the new Enablement team will strive to build an effective and efficient commercial engine to help drive growth across the Oncology Business Unit.  Our goal is to deliver breakthroughs to every eligible cancer patient.

The US Director/Team Lead OAG Enablement will serve as a key member of the OAG leadership team and provides a broad range of strategic and operational/enablement support to the OAG, to enhance overall impact and effectiveness of the team’s key customer engagements.  They work across a broad, cross-functional group of internal and external stakeholders, including CEP field and HQ leaders, to develop and evolve projects and programs to advance OAG productivity, impact, and results.  They are responsible for leading efforts to improve the operational effectiveness and impact of OAG colleagues including KAD, CKAD, OSAD, National Accounts, Commercial Diagnostics teams in collaboration with the new Oncology Commercial Analytics Group. They will drive impact with the CEP cross functional account teams, through enhanced KAD capabilities training, technology platforms, promotional resources and robust metrics/analytics for assessing KAD and account team impact.  The Director of OAG Enablement will report to the Sr. Director CEP Enablement with a dotted line to the OAG Lead .

ROLE RESPONSIBILITIES  

The Director/Team Lead of US OAG Enablement will work with others to achieve the following:

Key Responsibilities: 

• Team lead of KEM and OAG/KAD Coordinator
• Align with the OAG Lead, OAG Leadership team, KEM as well as other critical internal and external stakeholders, to design, deliver and continuously improve ONC Account Director practices (to include account prioritization, account planning, and measurement of account impact, as well as development of account skills and capabilities). 
• Oversee assessment ONC KAD enabling tools and resources to ensure fit for purpose and adoption across the ONC Account Directors team, as well as need for evolution and enhancement, based on stakeholder feedback. 
• Provide leadership for Key Accounts Enablement Manager and help prioritize efforts to
  • Facilitate identification of scalable solutions and sharing of best practices across National KAD team. 
  • Advance identification and implementation of appropriate and compliant metrics and key performance indicators to measure impact of account management practices. 
  • Measure the results of KAD approach to delivering brand and customer impact, to inform continuous improvement and future planning. 
  • Define, monitor and evaluate success metrics for KAD team, Cross Functional Collaboration, and for piloted customer engagement projects, as needed/appropriate. 
• Drive continuous improvement and evolution of the Triad collaboration model for key accounts. 
• Act as proxy for VP on key workstreams and act as the trusted partner in helping the VP run a complex 100-person organization with 6 distinct functions
• Partner closely with relevant stakeholders and functions, both within ONC CEP Organization, and across Pfizer, to facilitate faster uptake of solutions, sharing & learning of insights and best practices, and avoidance of duplication of efforts. 
• Lead budget management for OAG across 6 functions, including dynamic budget management of innovative projects across National Accounts, Oncology Solutions and Key Accounts organizations
• Oversee Op Plan processes.
• Ensure all OAG activities are compliant and adhere to Pfizer Values and principles. 
• Oversee meeting planning for OAG- to include national and regional POAs
• Support GCET and KAD TL training lead in advancing model for training, development and sustainment of KAD capabilities, including developing and sharing insights on how KAD interactions with external customers will evolve today and in the future, based on trends in the external marketplace (i.e. HIT, Triple Aim, Quality, Patient Engagement, etc.) 

BASIC QUALIFICATIONS

• Position requires at least 10 years of experience in US pharmaceutical Sales, KAD and/or marketing (or like functions), with demonstrated success working collaboratively across different parts of the organization. 
• Extensive knowledge of evolving US healthcare marketplace/customer dynamics 
• Demonstrated strong analytical and problem-solving skills required. 
• Proven ability to work effectively with cross functional stakeholders and navigate across Pfizer enterprise to achieve BU and team objectives. 
• Proactive self-starter with comfort working autonomously. 
• Strong track record of leading/managing complex projects and programs.