Technical Delivery Lead, Digital Servicing Platform

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You’ll Work With

The Information Technology organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles. 

About The Role

We are seeking a Technical Delivery Lead who will lead the definition, design, implementation and rollout of the enterprise Digital Servicing Platform, that will serve all channels including end-customers, agents and advisors, contact center, and web, mobile, API. chat etc. This platform will be built on a modern stack including Java, .NET, React, Salesforce and other technologies, and will leverage AI extensively to build an industry leading servicing platform, to provide best-in-class customer experience for our employees, agents and customers.
 

The Technical Delivery Lead is responsible for leading end-to-end technical delivery of software development initiatives and will work closely with IT, Operations, Business and Product teams in all aspects of delivery, including scope definition, estimation, planning, team onboarding, implementation, technical product leadership including adherence to standards, deployment, and reporting.
 

The Technical Delivery Lead will work closely with Project Managers, Product Owners, IT, Operations, and Business stakeholders to ensure predictable delivery using Agile and Iterative Waterfall models. The role includes hands-on leadership of internal FTEs and partner teams and also involves working with partners on estimates and contracts and light financial management. 

Responsibilities

Technical Delivery Ownership

• Lead end-to-end technical delivery of software development projects and enhancements.
• Own delivery estimation, sprint and release planning, sequencing, and dependency management.
• Ensure technical solutions are implemented according to approved architecture, design, and non-functional requirements.
• Partner with architecture teams to validate design decisions and technical feasibility.
   

Planning, Estimation & Execution

• Drive technical estimations including effort, resourcing, and timelines.
• Support project managers in building integrated delivery plans.
• Ensure alignment between technical plans and overall project milestones.
• Track progress against delivery commitments and proactively manage risks.
   

·Agile & Hybrid Delivery

• Lead delivery using Agile methodologies (Scrum / Kanban) with necessary Waterfall components (e.g., design sign-off, governance, compliance).
• Participate in sprint planning, backlog refinement, reviews, and retrospectives.
• Ensure proper documentation and governance artifacts are maintained where required.
   

Team Leadership

• Lead and coordinate cross-functional delivery teams including:
  • Software engineers
  • QA / testing teams
  • Integration and platform teams
  • Onshore and offshore vendor resources
• Provide day-to-day technical delivery guidance and remove blockers.
• Ensure teams follow engineering best practices and delivery standards.
   

Vendor & Contract Management

• Manage system integrators and vendor partners delivering development and testing services.
• Review vendor deliverables, performance, and adherence to contracts and SLAs.
• Support contract planning, resource ramp-up/down, and cost tracking.
• Ensure vendor output meets quality, se