Claims Specialist III, Casualty - E&S/Specialty (General Liability)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Work Environment: The location of this position is flexible and open to virtual and/or remote based applicants.  

What you can Expect: Investigate, evaluate, and resolve commercial lines claims of high severity and complexity to a successful resolution. The specialist will handle litigation in this position. Handling claims between $100,000 to $1 million in value. 

The ideal candidate will have: 

• 5-10 years of claims handling experience; specifically commercial general liability (CGL). 

• Exposure and familiarity handling bodily injury (BI) claims is highly preferred

• Litigation claims handling experience highly preferred

Job Description Summary

The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

As a Claims Specialist, you'll investigate, evaluate and resolve commercial and professional lines claims and lawsuits of a severe and complex nature, or from a specialty line or program of significant value to the organization. Some of these claims may include related litigation and complex coverage issues. You'll have opportunities to assist with coaching, training and mentoring team members. May act as a subject matter authority in a particular line of business or risk. To succeed, you'll need to build and maintain relationships with major customers or key business partners.

Job Description

Key Responsibilities: 

• Resolves claims, of a complex and severe nature, in compliance with company quality standards. This may include such claims as arson, fraud, excess/umbrella, directors and officers, medical and legal malpractice, governmental liability, products and completed operations and premises bodily injury.

• Manages the work and performance of vendors to successfully resolve claims.

• Meets the expectations and requirements of internal and external customers.

• Assists in the development, coaching, training and mentoring of individual team members. May act as a subject matter authority in a particular line of business or risk.

• Responsible for creating and maintaining open and trusting working relationships with insureds to gather and share pertinent information.

• Evaluates claims promptly to identify and manage reserves according to company standards.

• Maintains current knowledge of all insurance lines, court decisions which may impact the claim function, current guidelines in the claim function and policy changes and modifications. This may require attending various seminars and training sessions.

Performs other responsibilities as assigned. 

Reporting Relationships: Reports to E&S/Specialty Claims Manager, E&S/Specialty Senior Claims Manager

Typical Skills and Experiences:

Education: College degree preferred. Additional education in a particular line of business may be required by the hiring business unit. Insurance coursework preferred.

License/Certification/Designation: Associates must acquire the required Federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails or is unable to acquire required licenses/regis