Salesforce Senior Business Consultant

Perficient is hiring a Senior Salesforce Business Analyst to join our Salesforce Support Team. We are seeking a meticulous, proactive, and strong communicator who can support the ongoing health and optimization of our Salesforce ecosystem. This team is composed of onshore, near-shore, and offshore resources working collaboratively to deliver high-quality support and enhancements.

This role requires close partnership with both technical teams and business stakeholders and will be based in Irvine, California, with an expectation to be onsite four days per week.

About Perficient

Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com. 

• Global Collaboration: Act as the primary liaison between US-based users and a global support team (onshore, near-shore, and offshore) to ensure seamless delivery of fixes and enhancements. 

• Support & Maintenance: Triage incoming issues from US users, identify root causes for bugs, and define requirements for minor system optimizations. 

• Requirements Engineering: Elicit and document business needs into clear User Stories, functional requirements, and Acceptance Criteria. 

• Testing & Quality Assurance: Lead User Acceptance Testing (UAT) sessions with local stakeholders. Due to the global nature of the team, this role requires flexibility for occasional early morning or late evening shifts to perform smoke testing during deployment windows. 

• Reporting: Design / build reports/dashboards to meet end user requests / requirements 

• Training: Create high-quality process flows (current state vs future state) and training documentation 

• Salesforce Expertise: Minimum of 4 years of hands-on experience with Salesforce CRM, specifically Sales Cloud. 

• Security Savvy: A robust understanding of the Salesforce security structure (Roles, Profiles, Permission Sets, and Sharing Rules). 

• Communication Excellence: Exceptional oral and written communication skills; ability to coordinate effectively across time zones. 

• Methodical & Detailed: Must be thorough, highly detailed, and able to multi-task in a fast-paced support environment. 

• Documentation: Proven experience writing user stories, process flows and creating training manuals. 

Preferred Qualifications 

• Global Team Experience: Prior experience working within a model that includes offshore or near-shore technical resources. 

• Agile Proficiency: Experience working in an Agile environment (Scrum/Kanban) and using Jira for ticket management. 

• Extended Salesforce Knowledge: Experience or familiarity with Experience Cloud or Field Service Lightning (FSL). 

• Certification: Active Salesforce Certified Business Analyst or Administrator certification. 

Compensation and Benefits

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $92,118 to $140,000. Please note that the salary range posted reflects the base salary only and does not include benefits or variable bonus programs. Information regarding the benefits available for this position are in our benefits overview.

Applications will be accepted until the position is filled or the posting is removed.

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thi