Contact Center Triage Nurse - Part Time

Commutable Remote Opportunity for a Nurse with telephonic triage experience who resides in either MA or CT

Part Time

Baystate Health, a nationally recognized leader in healthcare quality and safety, and home to our Call Center. Baystate’s Call Center, located in Holyoke, MA, supports our Baystate Medical Practices, the largest multispecialty group in the region. We are seeking an experienced Telephonic Triage Nurse to join our Primary Care team!

The Contact Call Center Triage Nurse, triages patients telephonically to facilitate patients' access to the appropriate level of care by assessing needs, offering a clinical option, referral to health care providers, services, and community resources. Promotes wellness and informed decisions by providing health information, home care advice, and prevention concepts.
The nurse ensures timely access to appropriate care and seamless coordination of services throughout the continuum. Works collaboratively with physicians and other health team members and is available to patients and families for care coordination.

• Answers clinically related inbound calls. Maintains current knowledge base including triage skills, appropriate teaching principles,

• Initiates all forms of communication for each encounter using accurate medical history and documentation, including patient education as well as reviewing test/procedure preps.

• Resource to assigned scheduling team responding to clinical questions as relates to prescriptions, appointments, medical management, practice protocols and appropriate population management.

• Responsible to gather information on diagnostic tests, previous hospitalizations and ambulatory care, leads communication to obtain an accurate medical history, fully understands reason for referral, or post hospital care.

​ Experience: 

• MA RN Licenses

• 5 years nursing experience with 1-year telephonic triage required.

• Exceptional communication and computer skills

• Proficient in the use of multiple computer applications including EMR, spreadsheet programs and electronic medical records.

Schedule & Location

• Ability to work remote after successful onsite training.

• Monday - Wednesday Part Time 24 hours

• Remote Opportunity- after successful onsite training

• Commutable Remote, must reside in MA or CT

Advantages of Working with Baystate Health

• Established career ladders with guaranteed compensation increases.

• Excellent Benefits, Compensation and generous PTO

• Nursing forgivable loan program

• First time home buyers’ program

• High-quality, low-cost medical, dental and vision Insurance

• Competitive 403b retirement match

• Wellbeing programs that include but are not limited to mental, physical and financial health.

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

Our compensation philosophy

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Education:

Associates of Science: Nursing (Required), Bachelors Degree in Nursing

Certifications:

Registered Nurse - State of MassachusettsState of Massachusetts

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.