IT Specialist

Position Summary

MAG Aerospace is seeing an IT Specialist will be responsible for general IT support for the SETA contract.  Serves as a System Administrator for multiple DoD guest systems at various classifications.  Tasks include performing help desk, account creation, ticket management, hardware and software installation, troubleshooting and other administrative tasks associated with ongoing maintenance and enhancement of information systems and services.

This is an opportunity to be involved in the newly formed PM Cyber & Space and be a part of the rapidly growing Cyber and Space Program Office responsible for key capabilities within the offensive cyber operations world. 

Essential Duties and Responsibilities

• Performs tier 1 support to end users including the following tasks:
• Creating and responding to helpdesk tickets
• Process new users
• Helping and teaching new users how to setup account accesses
• Enrolling users with mobile devices
• Troubleshooting Windows 11 and Microsoft Office issues with end users
• Troubleshooting PKI and email issues with end users
• Resetting passwords on user accounts
• Troubleshooting Video Teleconference Systems
• Imaging client computers on various networks
• General computer user troubleshooting
• Creating knowledgebase articles to help users with common issues
• Installing and updating applications
• Manually updating Host Based Security System (HBSS) - Trelix EPO, Anti-virus and plugins
• Configure VOIP phones and user mailboxes via a VOIP call manager
• Perform tasks based on new projects and modernization
• Research software and hardware solutions
• Help identify requirements and assist in the approval of hardware/software solution
• Conduct ongoing cybersecurity maintenance on information systems
• Updating, upgrading, security hardening and maintenance tasks on a variety of servers including physical, virtual and cloud based.
• Perform Security Technical Implementation Guide (STIG) configurations on Windows, Linux and Network based technologies.
• Be able to work independently to produce and maintain system of the following server applications, service types and technologies:
• Microsoft Windows Server 2019-2022
• Microsoft Windows 11
• Microsoft Exchange 2019
• Microsoft SharePoint
• Microsoft SQL
• VMware ESXI
• VMware VSphere
• Red Hat Enterprise Linux (RHEL)
• Video Teleconference Systems (VTCs)
• Cisco supported IOS command line interface (CLI)
• Microsoft Group Policy Objects (GPOs)
• Microsoft Office suite
• DoD CAC PKI token certificate concepts
• Security hardening of Servers and client Operating Systems
• Host Based Security System (HBSS) - Trelix EPO, Anti-virus and plugins
• Deploying Windows images
• Network technologies including DHCP and VLANs
• STIG compliance of Server and client Operating Systems
• NSA Type 1 encryption devices
• Metro Ethernet WAN technologies (MPLS)
• ACAS (Tenable Security Center & Nessus)

Requirements

• Hands on experience with the installation, configuration, troubleshooting and operations of IT technologies such as Desktop Computers, Monitors, Keyboard Video Mouse (KVM) switches, Printers, Laptops, routers, and switches.
• Demonstrated knowledge of system security certification and accreditation policies, directives, regulations and instructions for Government AIS networks.
• Knowledge of customer service, the ability to listen carefully and the ability to quickly determine problem solutions or escalation path.
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to read and understand information and ideas presented in writing.
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Ability to communicate information and ideas in writing and while speaking so others will understand.
• Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Skill in organizing resources and establishing priorities.
• Ability to provide technical training to non-technical end users.
• Ability to learn, adapt and support new systems and applications.

Clearance

• Active DoD TS/SCI security clearance