Seasonal Print Quality Specialist - 2024

Must reside in the following states to be considered for a Seasonal Role:AZ, AR, CA, CO, CT, DC, FL, GA, ID, IL, KS, LA, MA, ME, MN, MO, MT, NH, NJ, NY, NV, NC, OK, OR, TN, TX, UT, VA, WA, WI 
Please note: This is a remote seasonal role, starting in early October through December 2024.  
The Role: Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery.  We are looking for Print Quality Specialists to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will play a key role in improving the overall experience for customers who have received less than perfect products.
As a seasonal Print Quality Specialist, you will work closely with our customers over email to help resolve post-print issues and create new orders for them. There is a wide range of issues that can occur, and no two cases are identical. You will rework design files and communicate with our printing facilities to deliver the best possible products to our customers. You will deliver an exceptional customer experience and build brand loyalty through effective issue resolution. The ideal candidate must have excellent verbal and written communication skills, be very detail-oriented, be comfortable with Adobe’s Creative Suite, and passionate about solving problems. 
Minted is open 7 days a week and we ask you to work at least 1 weekend day. While we do our best, your days off may not be consecutive. 

#LI-AN1 #LI-Remote

You WIll:

• Research and thoroughly document replacement order root causes
• Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations
• Reference a wide range of resources to determine the best solution for our customers
• Work directly with customers over email to design and replace original orders
• Work in a production environment to troubleshoot technical, design, and print errors
• Work collaboratively with other teams to ensure we deliver outstanding service

You Have:

• Excellent written and verbal communication skills
• The ability to think critically in order to solve problems
• Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom are a plus
• G-Suite experience
• The ability to produce high-quality design, and work in a fast-paced environment
• The ability to work effectively in a team-oriented environment
• You are flexible and open to new challenges
• The ability to learn and work remotely and engage effortlessly with coworkers and leadership — you take feedback well and are eager to learn more

What You'll Gain in Return:

• Expand your knowledge of Photoshop and Illustrator
• Experience working with print-ready files
• Growth opportunities — the role is excellent for recent grads looking to build a strong resume
• Gain customer service experience
• Salesforce Lightning experience
• Fun, friendly, and diverse team culture

Compensation:
The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo Base Salary Range 0 - Includes SF Bay Area - $20.00/hrGeo Base Salary Range 1 - Includes All non-SF CA, DC, NY - $20.00/hrGeo Base Salary Range 2 - Includes CO, IL, MA, NJ, OR, TX, VA, WA - $20.00/hrGeo Base Salary Range 3 - Includes AZ, AR, CT, DC, FL, GA, ID, KS, LA, ME, MN, MO, MT, NV, NH, NC, OK, TN, UT, WI - $20.00/hr
Benefits:- Paid Sick Leave- Minted Friends and Family Discount- Access to employee perks portal
About Minted:
Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.
We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.
At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at