Strategic Program Manager

About the role

You will be responsible for working with the COOs, CIOs, and their leadership teams to develop and operationalize end-to-end process transformation roadmaps for prioritized programs. You will be responsible for driving global strategic initiatives while leveraging Project Management, Continuous Improvement, and Operational Excellence methodologies. We are seeking a driven leader and effective problem solver, one who is energized by the prospect of what “can be” vs. “what is” the current state. An individual who offers recommendations substantiated with data, adopts a Lean and Agile mindset, and can lead the delivery of implementation of such recommendations. Someone who is respected for their deep technical expertise and/or ability to oversee programs and processes, provides inclusive leadership and guidance as it pertains to project planning, execution, status reporting, communication, financial management and issues/risk mitigation.  An individual who is comfortable balancing the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset while ensuring projects are completed on-budget, on-time, benefits realized, and with client satisfaction. Ultimately, an individual who takes ownership for key outcomes.

The ideal candidate will thrive in a fast-paced environment where new ideas are encouraged. This role will report into Global Program Delivery function within the Chief Administrative Office.

Responsibilities:

• Manage projects end-to-end, to deliver business outcomes. Works with the COO’s, CIO’s and/or operations leadership to manage business transformation projects and strategies. Projects will include strategy/discovery, preparation/assessment, planning, continuous improvement, gap analysis, process mapping, execution, project management, change management, sustainment, and benefit realization.

• Facilitate coordination of project workstreams leaders and stakeholders on multiple highly complex programs or be an individual contributor on high priority strategies that will shape the future of AIG.

• Design and work with the COOs to implement a Continuous Improvement programs as a sustained discipline and practice across all locations.

• Acts as SME for engagements in the areas of project management, change management/transformations, operational excellence, solution development, and quality assurance.

• Works closely with the project stakeholders and can think strategically about how actions and overall program will fit within the overall business needs and priorities.

• Works with other project managers to improve capabilities while managing adherence to business priorities as well as project procedures and standards.

• Prepares and tracks budgets, project plans, and staffing plans.

• Ensure early detection of project issues and risks with early identification of mitigation strategies and stakeholder communication and engagement.

• Adopts Agile project management best practices and maintains project program and financials using AIG’s standard system for project tracking.

• Builds, drives, and manages relationships with our senior internal business leaders and ensures their continued alignment, engagement, and achievement of business outcomes.

• Provides project and program status to executive management providing recommendations as needed.

• Engage with key stakeholders including partners and vendors where key delivery areas may be outsourced.

• Coordinates and plans with interdependent teams across Business, Operations, Finance, Human Resources, Legal & Compliance, Technology, and PMO organizations

• Act as a change agent and a champion leading and driving the change.

• Invested in the development of a future state that will raise the bar on the service experience delivered to our end customers.

• Data driven decision maker who utilizes data to direct decision making.

• Identify and manage timely and effective resolution of any issues that surface during the handling of all assigned duties. Track and report implementation activity results in a “real time” fashion via internal Implementation databases and reporting tools.

• Conduct lessons learned at the end of each implementation phase for continuous improvement purposes.

• Develop and execute plans to improve customer satisfaction and overall quality.

• Is proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken.

• Model and coach others on Operational Excellence.

• Identify