Senior Product Designer I

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Real-Time Operations' (RTO) is focused on revolutionizing public safety. Our vision is to become the world's leading real-time operations platform for public safety, connecting first responders, dispatchers, and supervisors with cutting-edge technology so they can do their jobs more effectively and keep our communities safer. 

We firmly believe that delivering on our mission will—and in many cases already is—saving lives. It is a major contributor to Axon’s moonshot goal: to cut gun-related deaths between the police and the public by 50% in 10 years. 

Your Impact

In critical incidents, first responders are deeply connected to and supported by teams of call-takers, radio dispatchers, analysts, and operations center staff. These people are often situated in communication or command centers working to process, understand, and make decisions with an overwhelming number of rapid, changing signals. A critical part of real-time response is quickly gathering detailed information and creating the conditions for effective collaboration and clear communication. Those who support first-responders in the field provide crucial “digital backup,” helping everyone involved stay up to speed and safe. These behind-the-scenes humans are the glue that supports the response and resolution of critical incidents. Despite living in a world of connected cameras, sensors, and systems, often those in the communication and command center struggle to gain context. Their tools are disparate, unconnected systems that frequently reduce rich signals to simple text and land radio. Re-imagining these experiences is a core part of how we can address these challenges. 

What You’ll Do

Location: Seattle, WA or Atlanta, GA (hybrid, ~0.5 days per week in office, travel required ~7x per year as needed)

In this role you will

• Conduct research to deeply understand our users, their needs, motivations, and contexts.
• Incorporate insights and deep knowledge of our users to define and contribute to an experience vision alongside design, product management, and engineering partners.
• Apply principles of humane and human-centered design across the product development cycle to design, evaluate, and iterate on product concepts from inception to execution.
• Build experience models, low-fidelity and high-fidelity prototypes, conduct usability testing and evaluation, analyze behavioral and business data.
• Facilitate and conduct workshops and co-creation activities.
• Present and communicate research findings, prototypes, design directions and rationale to stakeholders such as peers, cross-functional partners, senior leaders, and external customers.
• Join forces and form partnerships across design, product, engineering, and business.
• Work to improve design process fundamentals, co-creation practices, and product/design collaboration.
• Contribute to defining Axon-wide design patterns, vision, and processes.
• Be an advocate, mentor designers and champion the design culture at within Real-Time Operations and across Axon’s experience design teams.

What you Bring

• 6+ years of product design experience with 2+ years of leading major product/design initiatives.
• Experience directly with customers and users to understand their jobs, needs and motivations.
• Researching, designing, and shipping products and services with a high level of interactive and technical complexity
• Experience working from low-fidelity artifacts and developing prototypes to iteratively learn and overcome complexity through design.
• You h