Phlebotomist

Job Overview: 

This role serves as a vital liaison for a diverse range of laboratory customers. The responsibilities include procuring high-quality specimens from adult, geriatric, pediatric, and infant patients for diagnostic testing, adhering to CLIA, TJC, and CAP standards. Additionally, the position may involve performing EKGs on outpatients.

The role entails managing customer interactions, including making and receiving calls, gathering necessary service and billing data, addressing inquiries, and resolving issues. Accurate documentation in compliance with OIG guidelines is essential, as is the interpretation and transcription of physician orders and LIS/HIS order entry. This role may also involve receiving incoming specimens, entering patient demographics and test orders using LIS/HIS systems, labeling specimens, and distributing them to the appropriate lab departments for testing.

Job Requirements:

• High School Diploma or GED required
• Phlebotomy certification preferred
• No equivalent experience accepted in lieu of a degree
• 1–2 years of experience in Phlebotomy

Job Responsibilities:

• Perform duties following established processes and protocols, ensuring safety, confidentiality, and sample integrity.
• Accurately document information within expected timeframes.
• Ensure specimen integrity by obtaining proper patient identification and accurate data during collection.
• Take on complex tasks when requested and proactively address needs as they arise.
• Maintain a high standard of accuracy and timeliness throughout the collection process.

Working Conditions:

• Physical Requirements: Climbing (occasionally), kneeling (occasionally), lifting 50+ lbs.(rarely), and lifting 11–50 lbs. (frequently).
• Environment: Consistent use of hands, standing, walking, talking, hearing, and visual acuity (near and far) in day-to-day activities.
• Mental Focus: Continuous learning, concentrated thinking, interpersonal communication, and reasoning required frequently.

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community