Senior Director, Finance Operations Optimization Lead

Job Description Summary:

The Senior Director – Finance Ops Optimization lead is a pivotal leadership position responsible for driving continuous operational excellence, standardization, and transformation across global business functions (RTR, Payroll, P2P, OTC). The role holds accountability for developing and maintaining a transparent, streamlined, and scalable service delivery model. This includes leveraging best-in-class methodologies, challenging established practices, and embracing innovation to ensure that the organization’s operations are future-ready, cost-effective, and resilient.

Reporting to Vice President for Finance Operations, the Senior Director will collaborate with multiple internal and external partners, including Operations Units (OU), TCCC Functional Hubs (FH), Genpact Functional Hubs, DTS, Contractors, and other third-party vendors. This role demands a visionary leader with the ability to balance strategic foresight, operational rigor, and stakeholder management to enable transformative change.

Key Responsibilities

The role will be to lead an Agile team of Optimization associates in supporting Finance Operations leadership in the following ways:

1. Optimization Leads / Global Process Ownership

Service Catalogue Management:

• Ensure a clear line of sight and detailed understanding of the service catalogue (L1-L4 taxonomy) for all respective functions.

• Maintain comprehensive records of the current placement of activities across OUs, DTS, TCCC FH, and Genpact FH.

• Regularly review and update the catalogue to reflect evolving business needs and opportunities for improvement.

Process Standardization:

• Lead the determination of global standard processes for each activity within the service catalogue, utilizing standard scoring methodology.

• Conduct end-to-end value stream mapping for all activities, identifying inefficiencies and opportunities for optimization.

• Champion the adoption of best-in-class practices and frameworks to ensure consistency, compliance, and operational excellence worldwide.

2. Policy Governance & Risk Management

Standard Practices & Procedures:

• Maintain a clear line of sight on Standard Practices and Procedures (SPP), ensuring they are current, relevant, and effectively communicated across the organization.

• Oversee the Risk Control Matrix (RCM) for all operations, ensuring that risk mitigation strategies are robust and actionable.

• Manage the Business Continuity Plan (BCP), ensuring operational resilience in the face of disruptions and crises.

Audit & Compliance:

• Track open audit points and MAPS (Management Action Plans), driving timely and effective resolution.

• Challenge and reassess any policy elements that are redundant or overly conservative, which may result in unnecessary manual work or inefficiency.

• Lead initiatives to streamline, rewrite, or remove outdated policies, promoting a culture of continuous improvement and lean governance.

3. People & Organizational Management

Operational Team Oversight:

• Maintain a comprehensive overview of the number and location of operations teams across TCCC, Genpact, contractors, and third-party vendors.

• Monitor and analyse workforce allocation, ensuring optimal distribution and utilization of talent resources.

• Foster an inclusive and collaborative culture across geographically dispersed teams, promoting knowledge sharing and professional growth.

Cost Management:

• Track and manage the cost of operations by category: TCCC retained, Genpact, contractors, and other vendors.

• Implement cost control measures and identify opportunities for cost optimization without compromising service quality.

• Work with Finance to provide transparent reporting and accountability for operational expenditure.

4. Leadership & Strategic Partnership

• Serve as a thought leader and trusted advisor to senior executives and functional heads, providing actionable insights and recommendations on operational optimization.

• Establish and nurture strategic partnerships with internal stakeholders and external service providers to enable best practice sharing and joint innovation.

• Represent the organization in global forums, industry conferences, and benchmarking initiatives, positioning it as a leader in operational excellence.

Key Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Operations M