Compliance Manager

Overview

At Houston Methodist, the Compliance Manager position is responsible for developing and implementing comprehensive strategies and tactics that support the Houston Methodist Business Practices Program and its government mandated compliance program elements. As the strategic lead, this position plans, directs, and/or coordinates inter-related projects to ensure that the goals and objectives of the program are met. The Compliance Manager position will work closely with others to coordinate and manage program resources, providing guidance, expert advice, and strategies that fit within the overall program strategy and goals. This position acts as a liaison between the Business Practices Office and Houston Methodist entities system-wide.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Manages relationships within the department and across the Houston Methodist system to ensure customer requirements are known and met, and to ensure smooth implementation of program objectives.

• Effectively communicates program information and progress to stakeholders; manages all communication channels with other departments and groups.

• Maintains high visibility of program and interactions with the appropriate executives and stakeholders.

• May supervise law student interns.

SERVICE ESSENTIAL FUNCTIONS

• Designs, develops, and implements the program elements. Provides consultative services as needed to drive the program to successful outcomes. Leads system-wide development, promotion and maintenance of assigned components of the Business Practices Program.

• Designs, delivers and assesses educational materials for use in training modalities. Provides detailed analysis and reporting as necessary to senior management. Develops materials & presentations for various stakeholders.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Validates program and project prioritization with senior management.

• Ensures adherence to standards and compliance with regulations. Identifies the need for and leads efforts to write policies, protocols and procedures to address system-wide business practices issues including drafting and working with others to adopt. Manages system-wide special projects that require research, data collection, analysis of processes and evaluation of applicable regulations and guidelines.

• Initiates quality improvement activities, including the use of benchmarking and sharing of best practices.

FINANCE ESSENTIAL FUNCTIONS

• Accountable for adhering to approved budget and program/project timeframes.

• Ensures progress against annual goals for the program and program objectives.

• Approaches projects and assignments in a fiscally responsible manner.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Collaborates and networks to develop and seek out best practices.

• Independently seeks opportunities to identify and streamline inefficiencies.

• Builds strategies for growth, development, and promotion of the program and oneself.

This jo