Customer Relations Specialist (Experienced or Senior)

Customer Relations Specialist (Experienced or Senior)

Company:

The Boeing Company

Job ID:

00000435452

Date Posted:

2024-08-15

Location:

USA - Arlington, VA

Job Description Qualifications:

The Boeing Company is currently seeking a Customer Relations Specialist (Experienced or Senior) to join the Government Operations team at Boeing’s Global Headquarters in Arlington, VA.

Join us at Boeing, where you will be an integral part of a team that delivers world-class experiences and deepens relationships with stakeholders. If you are passionate about creating memorable experiences and have the skills and experience we are looking for, we encourage you to apply.

Position Responsibilities:

• Event Planning and Coordination: Plan and coordinate customer visits and events onsite at Boeing’s Global Headquarters, managing all logistics, branding, protocol, and business courtesies.
• Team Organization and Support: Organize and assist a multi-disciplined team (e.g., facilities, communications, IT, security, transportation) to develop, plan, and execute high-quality, high-impact events for external stakeholders and internal employees.
• Boeing Collaboration Center Management: Oversee the day-to-day management of the Boeing Collaboration Center, an experiential customer engagement space, including maintaining the calendar and supporting logistics for customer engagements.
• Project Support: Assist the Director, Strategic Engagements, and Site Operations during the development, design, and construction phases of the Boeing Collaboration Center's planned refresh.
• Employee Engagement Events: Collaborate with Boeing Global Engagement to develop and execute employee-engagement events that support the return to office.
• External Engagement Management: Manage select external engagements and assets, including event sponsorships and hospitality suites at sporting/entertainment venues.
• Administrative Management: Handle all administrative aspects of events and stakeholder engagements, including expense reports, invoices, vendor relationships, and marketing and guest communications.

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite at one of the listed location options.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Bachelor’s Degree or higher
• 3+ years of experience in customer relations
• Experience planning, organizing, facilitating and/or executing large scale meetings and events, ideally in high-end hospitality, non-profit, and/or political campaigns
• Experience collaborating with senior management and/or executive leadership
• Experience multi-tasking and working in a team environment
• Willingness to occasionally travel domestically and work flexible hours, including overtime and occasional weekends for planned events
• Experience building strong business relationships and collaborating effectively with internal and external stakeholders

Preferred Qualifications (Desired Skills/Experience):

• Experience with international and government officials including protocol knowledge
• Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills
• Capability to deliver high-quality results in a dynamic environment and to actively anticipate and respond to future needs
• Exceptional work ethic and proven track record of high integrity and personal initiative

Typical Education/Experience:

Experienced (Level 3)

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Senior (Level 4)

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PC