Service Supply Chain Operations Manager - Indianapolis, IN

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:

As the Service Supply Chain & Spare Parts Operations Manager, you are a critical leader responsible for overseeing and optimizing the end-to-end spare part lifecycle. This role blends high-level strategic design with tactical execution, managing the specialized logistics required for both Field Service (on-site) and Depot Service (in-house repair). You will lead high-performing teams and leverage advanced technologies like SAP and ServiceMax among others, to ensure our field force drives exceptional customer outcomes and clinical lab uptime.

Key Responsibilities. 1-Strategic Leadership, Systems Integration & Team Development

• North America Strategy & Growth: Drive the design and scaling of a cohesive North American spare parts strategy. Determine team capacity models and staffing requirements to support team growth and enhanced service reach.
   

• Technology Architecture: Serve as the business lead and "Product Owner" for the integration between SAP (ERP) and Service Max (FSM).
   

• Talent & Mentorship: Manage, mentor, and evaluate direct reports with a priority on employee development. Identify necessary skills and create new roles to attract external talent and add stakeholder value.
   

• Global Representation: Contribute to global service systems initiatives as the US representative, developing proposals and leading pilot collaborations for enhanced supply chain support.
   

• Stakeholder Advocacy: Serve as the key spokesperson for RSN operational strategies to executive leadership and key customers, ensuring logistical innovations align with the customer experience.
   

2. End-to-End Spare Parts Lifecycle & Logistics Execution

• Dual-Channel Inventory Management: Oversee core service operations for both Field Service (decentralized trunk stock/FSL) and Depot Service (centralized repair facility), ensuring seamless part flow and availability for each.
   

• Product Launch & Modification Parts Logistics: Lead the distribution and execution of Field Safety Corrective Actions , product launches, PM kits, and hardware modifications, ensuring 100% part traceability and regulatory compliance.
   

• Supply Chain Optimization: Implement advanced planning methodologies to maximize "First-Time Fix" rates while aggressively minimizing excess "Trunk Stock" and idle field inventory.
   

• Carrier & 3PL Governance: Manage the performance of external logistics vendors, carriers, and 3PL partners. Lead QBRs to ensure adherence to strict medical-grade delivery SLAs and cost-efficiency targets.
   

• Business Continuity & Resilience: Lead and execute business continuity plans during supply chain disruptions across multiple internal and external business partners to protect patient care.
   

• Expense Management: