Assistant Dental Office Manager

Job Title: Assistant Dental Office Manager
Department/Location: Operations
Reports to: Regional Vice President
FLSA Status: Exempt

Company Overview

ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training.

Position Summary

ProSmile is in need of an Assistant Dental Office Manager who is looking to join a practice with a strong culture, compassionate and skilled dentists, and a support structure that creates an environment of learning and the autonomy to create change at the practice that brings about growth and success. We offer competitive pay based on experience with a great benefit package. As an Assistant Dental Office Manager, we give you the tools and support needed to ensure you are in the best position to be successful. A ProSmile Assistant Dental Office Manager is a unique opportunity to join a practice that is part of a larger growing organization and offers the ability to move up and take on higher positions within the company.

Duties and Responsibilities: 

• Maintains control of patient scheduling 
• Addresses and resolves patient complaints 
• Reviews patient charts making corrections with posting if needed 
• Takes on the responsibility of the Treatment Plan Coordinator in some offices 
• Has working knowledge of all insurances; handling of claims, attachments for claims 
• Maintains collection controls and systems 
• Oversees daily closeout functions as well as daily deposit with the corporate office 
• Coordinates end-of-month functions with the corporate office & Dental Practice Manager
• Monitors patient A/R
• Ensures compliance with all company Policies and Procedures in office and communicates any changes in same to staff, schedules office staff meetings 
• Coordinates staffing needs, scheduling, recruiting, interviewing, hiring, performance reviews and terminations in consultation with HR Department and Dental Practice Manager
• Contacts maintenance for all office equipment in need of repair for optimum function 
• Following up on unresolved task
• Performs miscellaneous job-related duties as assigned
• Coordinating office needs with Dental Practice Manager 
• Assistant Dental Office Manager - Qualifications 
• High School diploma or GED required
• Experience using Outlook, Word Excel preferred 
• Easily able to learn new technologies and systems required 

Knowledge and Skills/Expected Competencies:

• Work experience in an administrative function and/or customer facing role required 
• Working knowledge of dental or medical front desk duties and responsibilities preferable
• Previous dental office management work experience preferable 
• Requires some flexibility in scheduling, such as the ability to work evenings and weekends as needed

Physical/Mental Demands and Work Environment

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.
The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment 

Our culture encourages individual development, embraces an inclusive environment, rewards innovati