Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner II within PNC's Home Lending Product Delivery organization, you will be based in Pittsburgh, PA.

This position is essential for spearheading the necessary changes required within our downstream servicing systems, (e.g. Edge, IVR, Online Banking, and Escrow). These systems play a vital role in our ability to deliver exceptional customer experiences and streamline operations in the post-consummation customer journey.

Core Responsibilities of the role:

Customer Experience: Integral in identifying, developing, and executing changes that will directly impact customer satisfaction and retention.
Strategic Alignment with Business Objectives: The home lending market is evolving rapidly, with technological advancements reshaping customer expectations. Driving the technology changes that align to our objectives of growth, innovation, and customer-centric service is key to remaining competitive.

Operational Efficiency: Ensure that our systems function cohesively to meet the evolving needs of our business and clients.

Risk Mitigation: In an industry where compliance and risk management are paramount, having the right expertise in place to oversee changes in our systems is non-negotiable.

Job Description

• Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s).
• Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures